Spa Reception Supervisor

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Are you the one always pampering people? Do you possess this magic touch that leads a spa reception team to exceed expectations whilst having fun at work? When you hear ‘hospitality’, does that sound like your every-day passion? If so, the welcome desk at the Fairmont Spa is looking for your leadership talents.

Starting Rate: $22.13 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.28

Job Duties Include:  

• Strategize and create initiatives to deliver the best experience in a luxury spa whilst surpassing the profitability of Spa Reception and Boutique area.
• Empower yourself to drive accountability for our employees to turn moments into memories for our guests and our employees.
• Utilize your creativity as well as you verbal and written customer relation skills to turn guest issues into opportunities and loyal patrons.
• Select, train, coach, retain, evaluate and recognize the team members that will reflect your vision of a spectacular, efficient, driven, effective and collaborative team.
• Drive increased scores and celebrate successes for Employee Engagement Survey, Leading Quality Assurance audits, Guest Satisfaction results and our financial performance.
• Carry out any other duties and responsibilities as assigned.

Your Skills and Qualifications:

• Previous experience as a Spa Reception/Front Desk Supervisor, Senior Spa Concierge or hotel Front Desk/Front Office Supervisor an asset.
• Graduate of Hotel Management or Hospitality program an asset
• Highly organized, goals-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment.
• Strong leadership skills, able to lead colleagues to achieve the department’s vision and goals.
• Self-motivated individual, effective communicator who enjoys working with people and pays attention to details.
• Able to stand and walk throughout shift.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria 
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler 
• Comprehensive wellness platform for employee mental health and wellbeing support 
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com