Spa & Recreation Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Responsibilities: The Spa and Recreation Manager acts as a coach and works with the massage therapists, estheticians, spa concierge, spa reception, and recreation colleagues.  The Manager works in a team manner with other leads, and Spa Management to ensure that the highest levels of services are performed in conjunction with a smooth spa and recreation operation.  He or she must be highly knowledgeable about the local area and spa/well industry.

Responsibilities

• The capacity to oversee the finances of a spa and recreation center while demonstrating expertise in yield management, utilization, forecasting, budgeting, menu management, and retail management.
• The capacity to establish both immediate and long-term objectives.
• The capacity to oversee and reprimand employees as needed while conducting performance reviews.
• The capacity to uphold and convey a solid guest service ethos.
• The capacity to reaffirm quality standards via daily feedback, standard testing, and any other required methods.
• The capacity to assess how well-maintained the spa/recreation areas and personnel appear, as well as to assist with action plans as needed.
• The capacity to plan a sizable workforce and finish payroll records in compliance with predetermined spending limits.
• The opportunity to take part in routine staff meetings to update staff members on hotel regulations and as well as ways to increase sales and service.
• The ability to effectively work with other departments within the hotel.
• The ability to utilize all computer systems relevant to the department.
• The ability to effectively integrate the Spa and Recreation with the Hotel operations whenever possible and in accordance to the direction of Spa or Recreation trends.
• The ability to market our Spa and Recreation facilities as world-renowned, generating positive P.R. and awards in publications.
• The ability to conduct interviews with news and magazine media as well as appearing and speaking in television interviews.
• The ability to utilize a high degree of Spa product knowledge to develop indigenous and specialized treatments and wellness programming that will distinguish our Spa from the competition.
• The ability to order and maintain inventories for all operational and retail supplies.
• The ability to train staff in effective Sales techniques to build treatment and retail revenues.
• The ability to maintain compliance as per municipality rules and regulations.
• The ability to resolve all serious guest interactions in a professional and capable manner.
• The ability to be cross trained in all functions of the Spa where appropriate.
• The ability to perform other tasks or projects.
• The ability to oversee our retail program and recommend additional products based on Spa trends.
• The ability to recruit, interview and select certified therapists, spa coordinators, fitness instructors and attendants with an eye for appropriate credentials and training.
• The ability to assist the Spa and Recreation in the development of all technical fitness, health education and children programs.
• The ability to assist the Spa and Recreation in giving guidelines, direction and monitoring for the development and effectiveness of the exercise classes and spa programming.
• The ability to oversee fitness equipment maintenance.
• The ability to monitor the quality and timeliness of all communication generated by the Recreation/Fitness Department, including in-house collateral, promotions, mailings and bulletin boards.
• The ability to monitor operating supply funds for the Recreation/Fitness Department and generate necessary purchase requisitions.
• The ability to monitor the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up.
• The ability to establish treatment protocols for cutting edge spa treatments and massage therapies, conducting professional training and compliance in 5-star standards.
• The ability to be certified in CPR (Cardio Pulmonary Resuscitation)
• Will serve in the role of Spa and Recreation when necessary to ensure adequate manager coverage.
• Spa Procedure Manual and ensure compliance of licensed Therapist
• Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed.
• Be proactive in developing publicity opportunities and effectively dealing with media.
• Maintain and update all necessary internal and external signage.
• Create ongoing in-house promotions and activities to stimulate sales, staff and customers.
• Guide business decisions by staying on top of Spa industry trends.
• Maintain a strong menu of services with both exceptional artistic and aesthetic value.
• Ensure the Spa is always staged for maximum buyer impact.
• Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.
• Develop Value Packed Proposals and maintain internal staff retention programs.
• Implement ongoing skills training to ensure service standards are being upheld.
• Develop and monitor Job Descriptions and Staff Goals Planning.
• Create and maintain Staff Contracts, ensuring accuracy and compliance.
• Perform Staff Evaluation Reports with proposed action plans.
• Effectively administer and monitor Staff Scheduling procedures.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
• Create a motivating environment of sincerity, warmth and fun for colleagues and guests.

 Qualifications

• Training and credentials to include degree or appropriate equivalent in one of the following areas of study – Hotel/Hospitality Management, Spa management, or Exercise Physiology.
• 3-5 years Spa Management experience.
• Reading, writing and oral proficiency in the English language.
• Great guest service skills.
• High school graduate minimum and prefer college graduate.
• Willing to learn specific services offered at the Spa, when training is provided by the Spa.
• Ability to teach specific services offered at the Spa and a variety of techniques.
• Personable and interested in health and wellness field.
• Must possess good communication skills (both written and verbal) with guests and staff.  Ensure that the guests feel comfortable during treatment.
• Requires high energy, passion and drive.
• Aggressive, outgoing and self motivating individual with a pleasant personality.
• Solid understanding of communication channels used on both the trade and consumer sides.
• Must demonstrate strong verbal and written communication skills with excellent attention to detail.
• Ability to write professional proposals and customer correspondence.
• Ability to deal well with stress an difficult situations where desired results and outcomes must be achieved.
• Ability to make decisions in a quick and competent manner.
• Responsible for taking independent action, developing strategies, and making quick decisions in a proactive and competent manner.  Decisions may often be guided by broad objectives and goals.
• Broad understanding of the hotel function and Sales function, as well as other hotel developments.
• Strong management, organizational and presentation skills required.

 Qualifications

• Training and credentials to include degree or appropriate equivalent in one of the following areas of study – Hotel/Hospitality Management, Spa management, or Exercise Physiology.
• 3-5 years Spa Management experience.
• Reading, writing and oral proficiency in the English language.
• Great guest service skills.
• High school graduate minimum and prefer college graduate.
• Willing to learn specific services offered at the Spa, when training is provided by the Spa.
• Ability to teach specific services offered at the Spa and a variety of techniques.
• Personable and interested in health and wellness field.
• Must possess good communication skills (both written and verbal) with guests and staff.  Ensure that the guests feel comfortable during treatment.
• Requires high energy, passion and drive.
• Aggressive, outgoing and self motivating individual with a pleasant personality.
• Solid understanding of communication channels used on both the trade and consumer sides.
• Must demonstrate strong verbal and written communication skills with excellent attention to detail.
• Ability to write professional proposals and customer correspondence.
• Ability to deal well with stress an difficult situations where desired results and outcomes must be achieved.
• Ability to make decisions in a quick and competent manner.
• Responsible for taking independent action, developing strategies, and making quick decisions in a proactive and competent manner.  Decisions may often be guided by broad objectives and goals.
• Broad understanding of the hotel function and Sales function, as well as other hotel developments.
• Strong management, organizational and presentation skills required.

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.