Kids Club Manager

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As a Kids Club Manager, you are responsible for managing the daily operations, team, and training to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage operations effectively
• Focus on meeting and exceeding agreed revenue targets
• Operate within the departmental annual budget
• Manage customer feedback effectively to ensure continuous service and programmed improvement
• Liaise with other hotel departments and local attractions
• Ensure customers and guests receive friendly and consistent personalized service from all team members
• Oversee the recruiting, managing, training and development of the team
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health and safety regulations are complied with and club rules are observed by members, clients and guests

• Management experience within the leisure sector
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service
• Ability to close a sale
• Understanding of a children's environment
• Ability to meet financial targets