- Full-Time
- Permanent
- M GALLERY
- Rooms
__jobinformationwidget.freetext.LocationText__
Alwadi Hotel Doha - MGallery, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF50387V
Front Desk Receptionist
Region
Luxury & Lifestyle
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with their stay through follow ups and providing the highest level of service while adhering to all MGallery standards.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and worldwide!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
- To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
- Coordinate with FOM on all special VIP cards and ensuring they are placed in the room along with amenities before arrival.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the AFOM or FOM for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- Assist in any other duties when required by the Front Office Manager.
- Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
- Handle guest requests either in person, via phone or by email, always using MGallery etiquettes and standards.
- Experience as a Receptionist, Front Office Representative or similar role preferred.
- 0-2 years related experience.
- Strong customer service skills required
- Strong organizational skills required
Your team and working environment:
We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Related jobs
Salary
Location
Hamburg, Germany
Experience Level
Director
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
Hamburg
Job Category
Rooms
Description
How does your working day look like ...You are responsible for accepting individual reservations and processing themYou are well organized and coordinated work is easy, even when the phone rings and e
Reference
5a166f78-04af-4f9a-bdb0-c45c0fac0f4c
Expiry Date
01/01/0001
Salary
Location
Novotel Port Harcourt, Port Harcourt, Nigeria
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Port Harcourt
Job Category
Rooms
Description
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.Maintain control of guest and hotel a
Reference
aa0fd0a8-c51b-4613-9d9a-d951e683a6b2
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating proceduresHandle any guest complaints and/or remarks; provides a response as soo
Reference
2315b29c-b0d2-444c-94c8-3b2778829d9f
Expiry Date
01/01/0001
Salary
Location
ibis Southampton Centre, Southampton, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Position OverviewProvide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls in a professio
Reference
4541caf8-4667-43a4-b51a-0bb7cd46a323
Expiry Date
01/01/0001
Salary
Location
Rixos Gulf Hotel Doha, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
The main job responsibilities include but are not limited to:Get assignment sheet from Housekeeping Office.Take note all guest request & instruction which provided by Housekeeping Supervisor.Attend th
Reference
9127d23f-2000-4580-ab95-523bf28b8456
Expiry Date
01/01/0001
Salary
Location
Novotel Brussels Airport, Brussels, Belgium
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Brussels
Job Category
Rooms
Description
Le Novotel Brussels Airport recherche un(e) Réceptionniste de Nuit pour une durée déterminée de 2 mois pour Décembre et Janvier (possibilité d'extension en Février, à confirmer). Il s'agit d'un emploi
Reference
1f1982e0-4a6a-4d09-b305-303a39a933b0
Expiry Date
01/01/0001
Salary
Location
Hamburg, Germany
Experience Level
Director
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
Hamburg
Job Category
Rooms
Description
Wie schaut dein Arbeitsalltag aus...Du bist für die Annahme von Individualreservierungen zuständig und bearbeitest diese gewissenhaftDu bist gut organisiert und koordiniertes Arbeiten fällt dir leicht
Reference
8600fa8b-785b-4d22-9d9c-1d05b09fc418
Expiry Date
01/01/0001
Salary
Location
MERCURE PARIS TOUR EIFFEL PONT MIRABEAU, PARIS
Experience Level
Entry Level
Student
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Mercure Pont Mirabeau à PARIS 15 un Réceptionniste Tournant F/H, en CDI à TEMPS PLEIN, à partir du 01.10.2024. Bienvenue dans un métier qui vous permet d’être au
Reference
MAMML021
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.Act as an ambassador of the hotel and
Reference
582dd574-fac4-49c5-a695-1b56928567bb
Expiry Date
01/01/0001
Salary
Location
Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Rooms
Description
To attend all laundry and dry-cleaning operations, following the hotel standards and procedures.To follow the linen and uniforms laundry flows and to respect the established cycles and instructions.T
Reference
c7de4cfe-bbbf-46b3-9e53-58e5154fd4f5
Expiry Date
01/01/0001