Assistant Front of House Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

As an Assistant Front of House Manager, you will support the Front of House Manager overseeing the day-to-day operations of the front desk, ensuring the highest level of guests’ satisfaction.

Key Responsibilities

• Responsible for supporting the Front of House team in the running of the daily operations and looking after our guests throughout their stay.
• Handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
• Assist the FHM with the design and implementation of new procedures, when necessary.
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards.
• Collaborate with the Front of House Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.

• Previous experience in a similar position within a hotel environment is essential.
• Excellent leadership, communication and interpersonal skills.
• Strong problem-solving abilities and attention to details.
• Ability to work effectively under pressure.
• Essential to be flexible with working hours, including evenings, nights, weekends and bank holidays.

Benefits:

• £15 salary per hour
• Benefit from a free one- or two-day break in another Accor property in the UK each year. 
• Employee discounted rates in Accor Hotels worldwide. 
• Excellent training and development opportunities within the hotel and throughout Accor worldwide. 
• Complimentary meals on duty. 
• Recommend a Friend bonus.
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.

The successful candidate must have eligibility to work in the UK.