- Full-Time
- Permanent
- FAIRMONT
- Administration & Support
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Fairmont Golden Prague, Prague, Czechia
__jobinformationwidget.freetext.ExternalReference__
REF90021H
Royal Service Agent
Region
Luxury & Lifestyle
Staňte se součástí prestižního týmu luxusního hotelu Fairmont Golden Prague a buďte prvním kontaktem, který našim hostům zajistí výjimečný zážitek od první rezervace až po odjezd. Hledáme profesionála s orientací na detail a opravdovou vášní pro špičkový servis.
Každodenní komunikace s hosty (telefon, e-mail)
Zpracování individuálních i skupinových rezervací v systému Opera Cloud.
Řešení dotazů a stížností týkajících se rezervací
Aktivní péče o hosty, předvídání jejich potřeb
Evidence požadavků a preferencí hostů do systémů
Zkušenost z hotelového provozu nebo rezervací
Výborné komunikační a prodejní dovednosti
Orientaci na hosta, profesionalitu a smysl pro detail
Schopnost pracovat samostatně i v týmu
Znalost práce s rezervačními systémy (Opera výhodou)
Aktivní znalost češtiny a angličtiny, další jazyk výhodou
- Práci v prestižním hotelu Fairmont Golden Prague, člena skupiny Accor.
- Prostředí, kde se cení profesionalita, osobní růst a dlouhodobý rozvoj.
- Možnost podílet se na tvorbě výjimečných zážitků v jednom z nejikoničtějších hotelů v Praze.
- Stabilní zázemí a širokou škálu atraktivních benefitů.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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