Lobby Ambassador

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Engineering Coordinator and build your career with us.

MAIN DUTIES AND RESPONSIBILITIES:        

1. Be well groomed to the standards laid down.
2. To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
3. To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.
4. To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.
5. To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
6. Welcome all arrival guests with highest standards and depart all departure guests while assisting with any requests
7. Ensures that all guests are greeted upon the arrival & departure of the hotel
8. Offer consistently professional, friendly, warm and engaging service
9. Coordinate and manage communication between guests and staff
10. Be available for guests at all times as a point of contact
11. Ensure sufficient stocking of welcome beverage and welcome trolley
12. Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
13. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
14. Achieve  the highest Guest Satisfaction measured by TRUST YOU platform.
15. Assist at the Business centre and M Lounge as and when assigned.
16. Maintain continuous contact with hotel guest to ensure that any problems or complaints are handled efficiently & courteously.
17. Report any unusual occurrences or requests to manager.
18. Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance.
19. Be aware of the hotel accident Prevention Policies.
20. Ensure the cleanliness and neatness of front office area.
21. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs.
22. Coordinate with the relevant Team in regards to arrival & departure transport arrangements for the day.
23. File daily guest relations reports and documents systematically.
24. At the end of the shift or the day, Lobby Hostess has to communicate all information that the next shift has to know for well running of the operations.
25. Achieve the highest Profitability through generating revenues and applying proper cost management.
26. To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
27. Ensures oneself is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
28. Is familiar with all related company documentation and especially with the relevant 
29. Operational Standards for his/her field of responsibility.
30. Encourage and participate in Corporate Social Responsibility (CSR) activities.
31. Other duties as assigned.

University Degree in Hotel Management, or a minimum of 1 year experience in a similar role in a 5 star hotel.

Knowledge of the Russian language is considered a significant asset for this position.