- Full-Time
- Permanent
- SWISSOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Swissôtel Amsterdam, Amsterdam, Netherlands
__jobinformationwidget.freetext.ExternalReference__
REF64751W
Front Office Agent (Full-time)
Region
Europe and North Africa
Life is a journey. Live it well — with Swissôtel.
At Swissôtel Hotels & Resorts, we’re more than just a place to stay. Nestled in the world’s most vibrant destinations, we offer guests authentic Swiss hospitality infused with thoughtful design and local culture. Our commitment to sustainability and social responsibility means we don’t just welcome travelers, but that we care deeply for the communities we call home.
Swissôtel Amsterdam, a proud member of the luxury Accor Hotels family for over 9 years, boasts 114 elegant rooms and suites.
Join our team as a Front Office Agent on a full-time basis at our prestigious hotel in the heart of Amsterdam. You will be delivering warm, authentic, unforgettable service that makes every guest feel valued and at ease.
We're looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment, ensuring our guests have an exceptional experience from check-in to check-out. Be ready to:
- Welcome and greet guests upon arrival, providing a warm and inviting atmosphere
- Process check-ins and check-outs efficiently, handling all related paperwork and payments
- Respond to guest inquiries and requests promptly and courteously
- Coordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless service
- Handle guest complaints and resolve issues in a professional and timely manner
- Provide information about hotel amenities, local attractions, and transportation options
- Maintain accurate guest records and hotel information using property management software
- Ensure compliance with hotel standards and safety procedures
- Previous experience as a Front Office Agent or in a similar role is a plus, however a passion for hospitality, guest service, and eagerness to learn are essential
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
- Strong customer service orientation with a friendly and professional demeanor - hospitality should be in your DNA :)
- Proficiency in hotel management software and property management systems; Opera or Opera Cloud experience is a plus
- Ability to multi-task and work efficiently in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- Basic accounting and cash handling skills
- MBO/HBO level of education preferably hotel management or related field
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Work within a highly motivated and enthusiastic team at one of the best-operating hotels in Amsterdam
- Receive a competitive salary in line with the Collective Labour Agreement in the Netherlands (Scale V)
- Opportunity to expand your earnings with our uncapped incentive program based on your up-selling and walk-in sales
- 8% gross holiday allowance (accrued monthly), paid out in May every year
- 25 vacation days per calendar year on a full-time basis
- Travel allowance of maximum €150,- per month regardless of distance
- Be part of Accor’s employee benefit system and enjoy discounted rates (including family and friends) all around the world together with 30-50% discounts on F&B (you will receive a personal card to enjoy these benefits)
- Refer a friend system that gets you 200€ per referral after their probation period; paid out next month
- Enjoy yearly staff parties and team-building activities to support team cohesion
- Access to a great Learning & Development e-learning platform developed by Accor "Learn your Way" supporting your onboarding, professional, and personal development
- Want to power your career? - Through Accor Academy you can further your skills with discounts on courses from eCornell and internal Instructor Led Training on leadership, hospitality, and more :)
- Growth opportunities within our hotel and Accor with our internal refferal system
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
HOXTON THE HOXTON SOUTHWARK, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Rooms
Description
What you'll do...Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.Deal with the arrival and departure processes for all guests, ensuring all
Reference
708daf14-e2c0-4d6a-b868-6267bcccc373
Expiry Date
01/01/0001
Salary
Location
ibis budget London Whitechapel - Brick Lane, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
London
Job Category
Rooms
Description
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all ap
Reference
a6511b2f-36d5-4eb5-928b-545e75a8cfa0
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Lyon Est Chaponnay, Chaponnay, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Réceptionniste (H/F) La première impression est toujours la bonne! En tant que Réceptionniste, vous prenez soin de nos clients depuis leur arrivée jusqu'à leur départ, vous êtes LA première personne
Reference
37d17cdc-90e6-456a-8811-1962a726919c
Expiry Date
01/01/0001
Salary
Location
ibis Amsterdam City West, Amsterdam, Netherlands
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Amsterdam
Job Category
Rooms
Description
Front Office medewerkerBen jij een allround gastheer/gastvrouw die de kick haalt uit flexibele werktijden en een dynamische omgeving?De functie?Kun jij zonder enige moeite onze gasten, van over de hel
Reference
9a343213-d907-4381-a24b-153d862c81c5
Expiry Date
01/01/0001
Salary
Location
Sofitel Paris Arc de Triomphe, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Nous recherchons en CDI et en EXTRA le poste de Femme de Chambre/ Valet de Chambre. Vous aurez la charge de nettoyer et de remettre en ordre les chambres. Pour cela, Vous devrez:Faire le ménage dan
Reference
474ab4a9-784a-4cfa-8507-018dcb83b4a5
Expiry Date
01/01/0001
Salary
Location
Sofitel Paris Arc de Triomphe, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Souhaitant compléter notre équipe de la Conciergerie, nous recherchons notre futur(e) Concierge (h/f) en CDI. Entouré(e) par nos équipes bienveillantes et dans une recherche permanente de l’excelle
Reference
7a2a6ffc-43fc-4248-951b-370c4ca27e8f
Expiry Date
01/01/0001
Salary
Location
Sofitel Paris Arc de Triomphe, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
Nous recherchons un(e) Femme de Chambre / Valet de chambre en CDD pour les vacations de soirée:13h30- 22h0014h30-23h00Vous aurez la charge de nettoyer et de remettre en ordre les chambres. Pour cela,
Reference
a27cd29d-0e3b-4fc0-a16b-a470d0a05e1c
Expiry Date
01/01/0001
Salary
Location
Swissôtel Nankai Osaka, Osaka, Japan
Experience Level
Associate
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Osaka
Job Category
Rooms
Description
エグゼクティブ・ハウスキーパー/ハウスキーピング・マネージャーから提供された客室状況報告書、トレース報告書、レイトチェックアウト報告書、到着詳細報告書に従って、その日の日次業務報告書を作成する。オペラによる客室状況報告書とHSKオフィスのモニターに表示される客室状況表示との間に不一致があった場合、エグゼクティブハウスキーパー/ハウスキーピングマネージャーに報告する。HSKオフィスでの朝のブリーフィ
Reference
6116ad8f-b0fe-4b05-9e3f-38a79305ec9a
Expiry Date
01/01/0001
Salary
Location
ibis Amsterdam City West, Amsterdam, Netherlands
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Amsterdam
Job Category
Rooms
Description
Als Operations Supervisor Front Office denk jij altijd in mogelijkheden en laat je je niet snel uit het veld slaan. Je geeft leiding aan een team van ongeveer 10 medewerkers en zorgt er samen met hen
Reference
926d0a55-0748-4e19-b8b7-0baac1a4880f
Expiry Date
01/01/0001
Salary
Location
Swissôtel Nankai Osaka, Osaka, Japan
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Osaka
Job Category
Rooms
Description
常にプロフェッショナルで、フレンドリーかつ魅力的なサービスを提供するユニフォームは良好な状態を保ち、清潔で見栄え良く、個人の外見と衛生基準を守り、チームに模範を示し、ゲストにプロフェッショナルな印象を与えるゲストの荷物を荷物室に保管する到着時と出発時にグループの荷物を正確に数えるゲストの部屋への荷物の迅速かつ効率的な転送を確実に行うフロントデスクから提供されたルーミングリストに基づいて、グループや
Reference
d54afb62-c9ec-417b-8188-f05054a7eb71
Expiry Date
01/01/0001