Assistant Director of Housekeeping

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer-paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary food & beverage on property

There has never been a more exciting time to embark on a career with us. We invite you to join us in writing the next chapter of the Fairmont Orchid’s story. We are searching for an Assistant Director of Housekeeping who will be responsible for ensuring the cleanliness of the entire Hotel to promote the highest possible level of efficiency, service and comfort.

What you will be doing: 

• Lead and coach the Housekeeping team to provide exceptional guest service, colleague satisfaction, and profitability
• Consistently offer welcoming, friendly and warm service to external and internal guests 
• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs 
• Foster positive cross departmental relationships to create a seamless experience 
• Follow detailed cleaning standards as set by Accor’s brand standards 
• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard 
• Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives 
• Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas 
• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere 
• Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement. 
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department 
• Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety 
• Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities 
• Key involvement in the Hotel’s preventative maintenance programs 
• Foster an environment of open communication and creative problem solving 
• Assist Director of Housekeeping in the administration and management of the entire Housekeeping operation including payroll, scheduling, uniform and linen inventory control, lost and found, etc - Daily monitoring of labor, expenses and assist in the preparation of monthly commentaries 
• General office procedures including: new employee interviews, scheduling and performance reviews in conjunction with Director of Housekeeping 
• Assist in the co-ordination of and actively participate in staff meetings 
• Operation of department in the absence of the Director of Housekeeping 

Your experience and skills include: 

• Bachelor’s degree and/or Hotel Management degree an asset 
• Experience in resort leadership operations is desired 
• Computer literacy in Microsoft programs (Outlook, teams. ppt) and a high level competency with administration 
• Ability to create a community which supports a collaborative environment focusing on colleague needs to build strong relationships 
• Excellent interpersonal skills with ability to communicate with all levels of talent from diverse backgrounds 
• Good problem solver with the ability to think outside the box. 
• Must have a passion for housekeeping! 

Salary Range: $85,000 - $97,400 USD

Your team and working environment: Come join the energetic and caring Housekeeping 'Ohana at the Fairmont Orchid. We work together as a dynamic team to ensure that our guests are well looked after and the hotel maintains the utmost cleanliness.  

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid