- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Fairmont Kea Lani - Maui, Wailea-Makena, United States
__jobinformationwidget.freetext.ExternalReference__
REF47594T
Reservations Agent (Full-time)
Region
Luxury & Lifestyle
Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What is in it for you:
- Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
- 401(k) retirement savings plan and matching program
- One complimentary duty meal for all employees that work more than 6 hours per shift
- Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
- Wellness Offerings
- Exclusive employee benefits program offering discounted rates in Accor worldwide and discounts with brand partners
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
Job Title: Reservations Agent (Full-time)
Hourly rate: $28.22
All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
What you will be doing:
- Book and enter room reservation requests using the Property Management System (Opera)
- Assist with Group Reservation and Wholesale Reservation areas where needed, including but not limited to accurately entering group rooming lists and wholesale manifest
- Ensure calls and emails are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized.
- Take ownership of guest’s requests and inquiries, ensuring follow up according to the hotel’s standards in a timely manner
- Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
- Update reservations ensuring a flawless check-in and check-out process
- Ensure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions
- Liaise with Sales and other departments to complete necessary tasks
- Assist Reservations Manager to monitor the day-to-day operation
- Be knowledgeable of the island, our resort and its offerings in order to be our guests’ trusted guide
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
- Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
- Follow hotel and departmental policies, procedures and service standards
Your experience and skills include:
- 1 year customer related experience required
- Previous Property Manager System experience preferred
- Must be able to speak, read, write and understand the English language
- Requires good communication skills, both verbal and written
- Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
- Must possess basic computational ability
- Must possess computer skills, including, but not limited to, Microsoft Office applications
- Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred
- Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
- Strong interpersonal and problem solving abilities
- Must possess a problem-solving mindset: be able to anticipate, prevent, and identify area of opportunities and resolve them as necessary
- Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
- Must possess outstanding Sales and guest service skills
Education
- High School diploma (or equivalent) and/or vocational training
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
Why work for Accor?
So you can discover a world where life pulses with passion!
Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Novotel Sydney Parramatta, Parramatta, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Parramatta
Job Category
Sales & Marketing
Description
Based at Novotel Sydney Parramatta, in a team of high performing Sales professionals, you will be:Driving sales across the 4 properties.Establishing and maintaining important client relationships.Gene
Reference
e6c5bb86-cd6b-46b5-b5fe-4dd04bce7755
Expiry Date
01/01/0001
Salary
Location
Novotel Christchurch Cathedral Square, Christchurch, New Zealand
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Christchurch
Job Category
Sales & Marketing
Description
We have a Fixed Term opportunity until September 2025 for a Full Time 40 hour per week Reservations Sales Agent!You are the beginning of an exceptional guest experience.Reporting to the Reservations m
Reference
d10631ca-c5d6-4073-b523-941335b3e995
Expiry Date
01/01/0001
Salary
Location
Novotel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Wellington
Job Category
Sales & Marketing
Description
Accor Wellington is seeking a highly organised and dedicated individual to join our reservations department as a Groups Reservations Agent. Someone who takes an ‘above & beyond’ approach to making our
Reference
0db0e196-e63a-4e25-bfd1-92f78144e701
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MUNTAZA ALEXANDRIA, Alexandria, Egypt
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Alexandria
Job Category
Sales & Marketing
Description
Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions.Develop lead sources through prospecting, referrals, trace files, and cold calls.Exceed personal sales goals,
Reference
9c67d0cb-b1ea-46d0-a80e-ee31da65ea79
Expiry Date
01/01/0001
Salary
Location
Fairmont Southampton, Southampton, Bermuda
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Southampton
Job Category
Sales & Marketing
Description
What you will be doing:Exceed individual and team sales goals for revenue, sales activities, and annual account management and development targets.Develop, maintain, and cultivate new and existing acc
Reference
7f8ad87c-94cc-4254-a75f-1690f9720d7f
Expiry Date
01/01/0001
Salary
Location
Fairmont Southampton, Southampton, Bermuda
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Southampton
Job Category
Sales & Marketing
Description
What you will be doing: Provide essential administrative support to the group sales team, including responding to inquiries, blocking group space, generating proposals, and managing contracts.Assist i
Reference
cf1e62f5-4fc1-48fc-a5ff-d12b60d71332
Expiry Date
01/01/0001
Salary
Location
Paris, France
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Paris
Job Category
Sales & Marketing
Description
Amplify each brand activation on Social Media at a global level (ibis, ibis Styles, ibis budget, greet)WHAT’S IN IT FOR YOU:Work on an international environment in direct contact with countries relays
Reference
a731f38b-0d57-43d9-8971-97ee30481955
Expiry Date
01/01/0001
Salary
Location
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Santa Monica
Job Category
Sales & Marketing
Description
As a Group Sales Manager, you will manage all aspects of selling groups, ensuring monthly and quarterly goals are achieved. This position requires working within tight response deadlines, while provid
Reference
220d6f43-3282-4a3a-9e1a-e3d994934807
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Student
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
La Malbaie
Job Category
Sales & Marketing
Description
Gérant Services aux Congrès Banquets (H/F/D)Voici une occasion en or de développer votre carrière avec des groupes d'envergure et une clientèle sophistiquée tout en savourant un mode de vie excitant d
Reference
aba780a1-9744-42ee-a958-a301eeff60c0
Expiry Date
01/01/0001
Salary
Location
Ibis Paris Montmartre Sacré-Coeur, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
En tant que Revenue Manager Multi-Hôtels, vous jouerez un rôle clé dans la performance commerciale de plusieurs hôtels. En effet, en plus de l’hôtel Ibis Paris Montmartre, vous aurez la responsabilit
Reference
1b63f1b8-6075-436c-9dca-01fc3e6d38d8
Expiry Date
01/01/0001