- Full-Time
- Permanent
- Food & Beverage
- ACCOR
__jobinformationwidget.freetext.LocationText__
The Rimrock Resort Hotel Banff, Banff, Canada
__jobinformationwidget.freetext.ExternalReference__
REF44915W
In Room Dining & Cafe Manager
Region
Luxury & Lifestyle
At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.
We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities
Competitive Salary:
$55,000 - $60,000 gross annually, based on previous experience and education.
The In-Room Dining & Café Manager oversees all operational aspects of In-Room Dining (IRD), Rimrock Café, and Mini Bar services and ensures the highest standards of service and guest satisfaction. The In-Room Dining & Café Manager is expected to be a proactive leader, dedicated to developing a team that delivers exceptional service, enhancing the guest’s Rimrock experience.
Duties and Responsibilities
- Oversee daily operations of IRD, Café, and Mini Bar, ensuring seamless service delivery
- Develop and manage the monthly budget for the department’s food & beverage (F&B) product and labour, tracking expenses and adhering to financial targets
- Lead and mentor a diverse team of 15-20 colleagues, fostering an environment of ongoing training and development
- Create and manage staff schedules, optimizing operational efficiency while ensuring adequate coverage for all shifts
- Provide guidance and discipline when necessary to maintain team performance standards, completing required documentation
- Maintain accurate documentation for payroll, expenses, and staff performance including conducting regular performance reviews
- Oversee daily, weekly, and monthly product requisitions and complete monthly inventory and costs analysis
- Anticipate and accommodate special requests from VIP guests
- Address guest complaints or concerns with professionalism, authorizing compensation when necessary
- Regularly assess and enhance service quality and operational processes to boost guest satisfaction and departmental sales
- Actively participate in weekly F&B meetings focused on labour, service excellence, communication and overall F&B strategy
- Completion of post-secondary education in restaurant or hospitality management
- Alberta ProServe Certification
- 2-3 years of supervisory / managerial experience
- Previous Room Service experience preferred
- Comfortable using MS Office and learning new software
- Able to meet the physical demands of the position
- Knowledgeable in a variety of liquor and wine
- Customer-service oriented
- Strong communication and interpersonal skills
- Able to prioritize tasks and successfully manage multiple tasks simultaneously
- Able to stay calm under pressure and actively contribute to a positive and motivating work environment
- Hands-on leader who works effectively as part of a team in a fast-paced environment
- Available to work a flexible schedule as needed to meet business requirements
Job Perks & Benefits:
- Complimentary meal in our staff cafeteria each shift
- Access to Employee Travel Program
- Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity
We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Fairmont San Francisco, San Francisco, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Francisco
Job Category
Food & Beverage
Description
What is in it for you:Reporting to the Tonga General Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, fr
Reference
294f6183-b4bc-420d-9124-d68bbe1a5d83
Expiry Date
01/01/0001
Salary
Location
Fairmont San Francisco, San Francisco, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Francisco
Job Category
Food & Beverage
Description
What you will be doing: Reporting to the Tonga Room Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer a professional, f
Reference
6c904139-81a1-4dd4-822e-ede042c86d5e
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Food & Beverage
Description
Our guests are always at home here at the Fairmont Scottsdale Princess – and their In Room Dining experience is no exception. As an Overnight In Room Dining Order Taker you will provide a warm service
Reference
7860e984-9061-47be-835d-c68a280f574f
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris Porte de Versailles Expo, Vanves, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vanves
Job Category
Food & Beverage
Description
Est garant de la satisfaction des clients dans son rang· Réserve un accueil chaleureux et personnalisé au client· Offre un service attentionné et adapté aux contraintes du client· Est attentif aux re
Reference
e8b6a06a-c389-4642-869d-bfcfd30b1043
Expiry Date
01/01/0001
Salary
Location
Hyde Hotel Dubai, Dubai, United Arab Emirates
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Food & Beverage
Description
The PositionTo provide prompt and courteous F&B service to the Hotel’s guests. KEY ROLES & RESPONSIBILITIESRead daily events, to acknowledge any VIP’s arrivals.Must know all menu items, their garnishe
Reference
32d878f7-8744-4a8f-9122-44b0cd53f651
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Vaugirard Montparnasse, Paris, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Paris
Job Category
Food & Beverage
Description
Serveur / Chef de rang (H/F) Vous êtes un ambassadeur de la Restauration et du Service qui sont les emblèmes de notre expérience Food & Beverage. Votre bienveillance, votre attention particulière et
Reference
b1b4f1ba-37a9-49c1-82a2-0633b3609e1f
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Banff
Job Category
Food & Beverage
Description
Be a part of our team as a Server, where you'll help create unforgettable dining experiences at our timeless Rundle Bar. Our dynamic approach to service ensures each guest receives personalized attent
Reference
0c999f62-934c-4dc7-89c1-adfab39e9291
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Food & Beverage
Description
Are you looking to start your career in the Food & Beverage industry? This Stewarding position will provide you with the start you need to help grow your career while enjoying a work life balance and
Reference
083f986e-0d74-4a46-97f5-8bd60b14974d
Expiry Date
01/01/0001
Salary
Location
JO&JOE Paris Gentilly, Gentilly, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
JO&JOE
Job type
Permanent
Locations
Gentilly
Job Category
Food & Beverage
Description
Le JO&JOE Paris Gentilly recherche son Teamster F&B, pour devenir son nouveau Barmaid/Barista qui s’occupera des espaces Bar-Restaurant, Tes missions : Assurer un accueil chaleureux, personnalisé et p
Reference
9a774766-f91c-493f-9e7d-93982c24ed56
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Paris Terminus Nord, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Paris
Job Category
Food & Beverage
Description
De cette façon, vous ferez de notre hôtel un lieu spécial… Vous prenez soin de nos clients – main dans la main avec vos collègues Vous travaillez en autonomie, même lorsque le service bat son plein
Reference
6dfff8e2-7996-40cf-86ab-1ca105711056
Expiry Date
01/01/0001