- Full-Time
- Permanent
- Rooms
- ACCOR
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ibis Mumbai Airport, Mumbai, India
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REF47198Q
Guest Service Executive
Region
MEA SPAC
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
EXPECTED RESULTS
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Control room inventory and assign room per guest needs.
- Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
- Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
- Responsible for transferring luggage to and from guest rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
- Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport’s commitment to customers.
- Responsible for providing courteous and competent services to the guests.
BHM
2 Years of Experience as Guest Service Associate.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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