Front Office Manager

The latest addition in the Accor portfolio, The Clarence Hotel Sydney, part of the Handwritten Collection, is opening soon with a buzz in its central Sydney CBD location near Wynyard, Pitt st Mall, Barangaroo and Darling Harbour. Clarence is in the funky part of town, where the buildings operate large business deals by day, and the nightlife is a plethora of hidden bars and laneways of entertainment. The Clarence Hotel Sydney shall open late November in stages that shall include 50 hotel rooms, gym, a restaurant and 2 bars.

As our pre-opening Front Office Manager, you will be overseeing Hotel Reception areas which include the duties of Communications and Concierge. You'll drive team engagement, people management, guest feedback & problem resolution and uphold our Handwritten brand standards. You will live & breathe service excellence as you empower your diverse team to create memorable experiences for all.

As the Leader in Front Office, you will have a connection to all departments across the Hotel.

Benefits, Rewards, Motivations

• Leadership role with the opportunity to be a part of our Senior Leadership Team on Hotel projects, strategy and innovation.
• No 2 days will ever be the same and you'll thrive with variety.
• Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including up to 10 weeks parental leave.
• Complimentary dry cleaning & discounted city parking.
• Most importantly - learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow and position you for success in your leadership journey.

• Guest obsessed and service minded.
• Proven negotiation & conflict resolution skills.
• Desire to coach and develop Front Office hotel professionals.
• Drive & energy to take a team to the next level under your leadership.
• 2 years of experience within a leadership role in Front Office or 3-5 years within a hotel.
• Impeccable communication, presentation and interpersonal skills.
• Hold a current RSA and First Aid Certificate, or be willing to obtain.

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full AU working rights are required for this role.