Room Division Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

What you will be doing: 

• Managing the day-to-day operations of the Front Office and Housekeeping ensuring that guests and owners expectations are exceeded whilst maximising profitability. 
• Assume leadership and be in charge of operations, ensuring the delivery of outstanding customer service.
• Develop and maintain high standards of operating systems, policies & procedures, reviewing and improving these regularly.
• Develop strategies to ensure relevant departments are kept informed of occupancy and requirements of specific groups.
• Respond to guest complaints and provide relevant action and follow up.
• Responsible for the recruitment and selection of all Front Office team.
• Conduct performance appraisals on a regular basis in a positive constructive way in accordance with company guidelines.
• Excellent time management skills and the ability to work under pressure. Shift work and out of hours contact may be required.

Your experience and skills should include:

• Senior Front Office Management combined with excellent knowledge and understanding of Housekeeping, Revenue and Engineering.
• Strong understanding of Revenue and Reservations Management and computer literacy – Opera on Premise and Opera Cloud experience an advantage.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Excellent time management skills and the ability to work under pressure.
• Flexible approach in adapting to guest requests & sound interpersonal and communication skills.