Daily Worker FB Attendant

Mercure Serpong Alam Sutera 

Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

MAIN RESPONSIBILITIES

Customer Relations

• Provides a friendly and personalized welcome for guests.
• Offers attentive service and adapts to any constraints guests may have.
• Heeds any remarks made by guests and ensures follow-up.
• Establishes good relations with guests, offering advice and fostering customer loyalty.

Professional Techniques / Production

Completes the following tasks:

• Prepare the point of sale and preparation areas.
• Welcomes guests and provides waiter service.
• Cleans and tidies the restaurant and prepares areas after closing.

• Before every work shift, learn about dish composition and any shortages.
• Organizes his/her work to suit fluctuations in numbers, events, and guests.
• Ensures the equipment used remains in good condition. 

Team management and cross-departmental responsibilities

Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet, etc)

Commercial / Sales

• Is attentive to and respects guests' needs.
• Helps increase customer loyalty through quality of service.
• Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms.
• Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers.

Your experience and skills include:

• High School Diploma or equivalent, Hotel Management Degree or Certification.
• Experience in Hospitality or Food & Beverage Service.
• Customer Service Skills.
• Strong verbal communication skills.
• Problem-Solving Skills.
• English Language Skills

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.