Wellness Coordinator

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose

As the Wellness Coordinator, you’ll lead the day-to-day operations of our premium corporate wellness space in Melbourne CBD. You’ll cultivate a welcoming, restorative environment that inspires wellbeing and connection for tenants and guests alike. Your role blends hospitality, operations, and creativity, ensuring every visitor experiences wellness at its finest.

Key Responsibilities

• Reporting to the Customer Experience Manager, you will collaborate with Building Management on long-term planning and new wellness initiatives.
• Lead and oversee daily operations of the wellness studio, ensuring exceptional client experience and service delivery.
• Manage private bookings, workshops, and corporate wellness programs.
• Develop and implement strategies to grow participation and engagement in wellness offerings.
• Supervise class scheduling, staff rostering, and performance to ensure smooth delivery of all sessions.
• Oversee budgeting, invoicing, and reporting functions.
• Gather client feedback to drive continuous improvement and innovation.
• Handle conflict resolution and provide tailored wellness advice for individuals and corporate clients.

Skills & Experience

• Proven experience in wellness, hospitality, or fitness management.
• Strong leadership skills with the ability to inspire, mentor, and guide instructors and support teams.
• Excellent communication and customer service focus.
• Organised and strategic thinker with the ability to manage budgets and timetables efficiently.
• Passion for health, wellbeing, and creating a premium client experience.

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.