Night Guest Service Agent

Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at Novotel Sydney Darling Square we are looking for a Night Guest Service Agent to join our team. 

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. 

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . 

What you will be doing:

Reporting to the Front Office Manager you will be responsible for exceptional customer service to our guests in the over-night shift. 

• Assist guests with all enquiries made in the overnight shift and complaints and provide accurate information to guests about Property facilities and features.
• Check guests in and out of the Property accurately and in a timely manner.
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times.
• Reconcile cashier floats at the completion of each shift maintaining an accurate float.

What we are looking for:

• To be successful in this role you will possess a positive, friendly and can-do attitude.
• Previous experience working with OPERA cloud, or other PMS systems.
• You will pride yourself on your excellent verbal and written communication skills
• Ability to work a rotating roster with flexible availability

What’s in it for you?

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position.