Housekeeping Supervisor - Administrative & Operational Support

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Memorable experiences for our guests and colleagues are the essence of leadership at Fairmont Hotels & Resorts. As a Housekeeping Supervisor specializing in operations, administration, and dispatch, your meticulous attention to detail and ability to manage the behind-the-scenes workflow are essential to the success of our department. Your commitment to accuracy, communication, and guest recovery will ensure seamless daily operations and elevate our service delivery. By supporting operational excellence and behind-the-scenes efficiency, you will lead by example - fostering a collaborative, proactive, and high-performing environment where colleagues feel empowered and guests feel genuinely cared for.

Starting Rate: $24.00 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.76.

Job Duties Include:  

• Oversee daily Dispatch operations, monitoring queue rooms, banked rooms, occupancy forecasts, and staffing levels to ensure smooth workflows and accurate reporting across AM/PM shifts.
• Mentor and coach Dispatch colleagues through one-on-ones, feedback, and performance reviews, while supporting colleague engagement, recognition programs, and leadership briefings.
• Manage scheduling and administrative processes including vacation planning, payroll exceptions, WCB/incident reports, onboarding/offboarding records, colleague Scorecards, and audit-ready reconciliation reports.
• Maintain and troubleshoot device inventory (iPods, iPhones, iPads, panic buttons) while ensuring accurate use of PMS, Amadeus, ALICE, RSM, and Microsoft Office Suite for reporting, communication, and operational tracking.
• Lead process improvements, keep office and filing systems organized, and prepare/distribute daily operational reports (briefings, guest reports, VIP lists, daily events). Provide support with guest recovery, Lost & Found, incident investigations, and cross-department communications.

Physical Aspects of Position (include but are not limited to):

• Prolonged standing and walking throughout an 8-hour shift.
• Occasional lifting and carrying of items up to 30 lbs.
• Frequent kneeling, pushing, pulling, and lifting.
• Regularly ascending and descending ladders, stairs, and ramps.
• Ability to sit for extended periods while performing office-based tasks.

Your Skills & Experience:

• Proficiency in English (both verbal and written) is essential.
• Minimum of 1 year of supervisory experience in a hotel operational environment.
• Strong training and coaching skills, with a proven ability to develop team members.
• Advanced proficiency in PMS, Amadeus, ALICE, RSM, and Microsoft Office Suite (Excel, Word).
• Proactive with keen attention to detail and a commitment to high standards.
• Strong organizational, leadership, and communication skills.
• Skilled at listening, understanding, and resolving concerns or issues raised by team members and guests.
• Capable of performing duties with attention to detail, efficiency, accuracy, and a cooperative attitude, with minimal supervision.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com