Assistant Manager - Talent & Culture

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Main Duties:

Administration

• Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives of Accor India.
• Ensure all practices are complete, in keeping with local legislation.
• Route documentation to relevant offices in a timely manner.
• Overseeing the timely and confidential management of employee data.
• To ensure that an efficient and accurate filing system, both manuals as well as electronically is maintained at all times.
• To ensure steps to curtail absenteeism and disciplinary issues and take necessary and timely legal action when required.
• To ensure adherence / compliance of relevant legal statues/returns.
• To ensure that employee facilities are maintained and cleaned to Accor’s standards of operation, including the Employee Restaurant, Locker Rooms, and Clinic etc.

Operational

Recruitment and Selection  

• To maintain a systematic recruitment and selection process, maintaining a database of internal and external candidates for Accor employment, whereby the primary focus is to provide development opportunities and promotions from within the company, with external recruitment as back up.
• To establish an effective external recruitment procedure to obtain the best talents in the market place at competitive, but responsible remuneration packages.
• To ensure that all documentation relating to successful or unsuccessful candidates is processed professionally and in a timely fashion (within 10 days).
• To ensure that the external recruitment takes place through batches so that the new joiners are properly inducted into the system, along with the Orientation Programme.
• Ensure that the hotel adheres to approve staffing levels, job titles and organisation structure in accordance with Accor India payroll initiatives.
• Ensure that Job Descriptions, Employee Specifications and Task Lists are correctly administered and recorded in employee’s personal files.
• Ensure recruitment and advertising reinforces the corporate identity, projects a professional image and is used as a last resort.
• Represents hotel in meeting government requirements, coordinating with Department of Manpower, Department of Immigration, Hygiene and Health authorities.

Manpower Planning

• Coordinate and update Manpower Plans ensuring that adequate succession planning is in place to satisfy turnover requirements.
• Assist in the hotel Evaluation and Appraisal processes.
• Coordinates and approves transfers and promotions at Guest Services & Operations Support and Team Leader level ensuring hotel moves towards Zero Based Staffing Guide.
• Review Manning requirements every year before the Business Plan exercise in line with the Business strategies.
• To continuously question the ideal mix of Full Time, Contract and Outsourced employees in each Department.

Compensation and Benefits

• Research competitive compensation and benefits packaging, benchmarking costs, ensuring the hotel remains competitive.
• Coordinate the annual review of organisation charts and benefits grids.
• Manage HR computer systems to effectively manage payroll.
• Manage employee insurance programmes.
• Coordinate Change of Status processing to ensure accurate payroll reporting.
• Manage leave liability in accordance with established policy following the scheduler system.

Personnel

• Ensure close and professional relationships are established and maintained between management, employees, Accor India representatives, other Hotels, government officials and the local community.
• Represent management in dealings and disputes.
• Ensure open communication and transparent management style
• Ensure consistent and fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviours
• Ensure that an effective Communications Programme is implemented that maximises employee’s awareness of our objectives, philosophy and operating concepts.
• Effectively communicate core values and behavioural standards to all levels of staff
• Develop a complete package of employee collateral and learning aides to ensure a high level of professional and personable conduct in keeping with accepted standards.
• Ensure the effective dissemination of corporate materials.
• To counsel employees on career prospects, job related and personal matters, discipline etc.
• To supervise the Hotel employee recognition programs as outlined in the Policies and Procedures
• To conduct Exit Interviews for all resigned employees and provide feedback to the Director of Human Resources.
• To take employee feedback through Accor talk along with the General Manager and employee feedback surveys.
• Take an active involvement in the Welfare, Safety, Development and Well-being of employees providing advice, counselling and truthful, diplomatic feedback.
• Provide sufficient training and development opportunities to ensure subordinates are confident, well trained and professionally equipped to deal with the demands of their function.
• Ensure high standards of personal presentation and grooming, positive guest interaction and respect shown to colleagues for all employees under your supervision.
• Prudently balance the management of resources and standards of service to meet the financial goals of the hotel and the guest expectations levels of our guests.
• Respond to changes as dictated by hotel, industry and company.
• Exercise responsible management and positively representing the hotel management team and Accor India.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

• Degree/MBA/Masters in similar industry.
• 2-3 years of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times