1. Integral
  2. Permanente
  4. Talento & Cultura


Mercure London Earls Court (Opening Summer 2024), London, United Kingdom



T&C Manager


Europe and North Africa

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Company Description

Reports to the General Manager

Salary: - £40,000 / £45,000 + Bonus

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.


Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. 

Our mission is to make the impossible possible to realise your dreams. 

Job Description

The Talent & Culture Manager is responsible for the management of the Hotel Talent & Culture function.  It is the responsibility of the Talent & Culture Manager to ensure that the Talent and Culture strategies of the Hotel are aligned with both the Hotel and Company organisational objectives.  Furthermore, to ensure that in all instances, employment legislation is respected and best practice is adopted.

To keep the hotel abreast of changes and guide strategic decisions and developments to ensure maximum operational efficiency and profit.


Duties as a Head of Department:

  • To present a professional, friendly and efficient impression of the Hotel at all times.
  • To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
  • To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
  • To report all emergencies and complaints using the procedure laid down by the Hotel.
  • To attend any meetings and training sessions as required for the position.
  • To be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements.
  • To maintain vigilance regarding possible fraud, theft and potential security risks.
  • To drive the brand service training within all departments under your responsibility ensuring that the spirit is kept alive.
  • To ensure that all staff under the Talent & Culture Managers responsibility are appraised, trained and receive pay reviews in accordance with the Company Policy and Procedure.
  • To apply Accor’s policies and procedures as necessary.
  • To ensure that the departments succession planning is carried out effectively.
  • To be fully conversant with all facilities and service of the hotel.
  • To be conversant with the responsibilities and duties of staff and management at the hotel.


Specific Duties:

Policy and Procedure

  • To write, implement, communicate and train on all new policies and procedures relating to Talent & Culture at Hotel.
  • To ensure that all existing policies and procedures are adhered to and monitored as necessary.
  • To be up-to-date with new regulations including changes of UK visa policy and employment laws.
  • To maintain accurate records in compliance with GDPR requirements.
  • To take ownership of maintaining employee records and updating HR databases according to procedures.
  • To overlook and collaborate with H&S Committee attending to the meetings to improve best practice on this topic.
  • To review, recommend, improve and/or implement continuous improvements to HR infrastructure, processes and policies.



  • To develop up to date recruitment methods in line with Hotel's requirements.
  • To ensure that the Hotel's recruitment procedure and practice is in line with the organisation needs, using up to date methods of recruitment which are utilised and updated as and when required.
  • To ensure that all employees have completed the necessary documentation and are made fully aware of their contractual requirements.
  • To manage the advertising budget for the Hotel, choosing recruitment methods that provide the best candidates using the most cost-effective methods.
  • To develop good working relationships with recruitment agencies, ensuring that rates paid are competitive at all times.
  • To build and maintain good links and relationships with schools, colleges and universities for Recruitment purposes and to portray a positive image of the organisation.
  • To ensure that induction and ALL Onboarding have been completed for any new starter.
  • To ensure a Diverse and Inclusive hiring process takes place, making sure that screening and selection are impartial and fair.
  • To manage the full recruitment process within budget, ensuring an excellent candidate experience.


Payroll / Reward

  • To ensure that Hotel's Salary policy and rewards are commensurate with the market, competition and compliment the Hotel goals.
  • To ensure that all Payroll for Hotel is administered in accordance with legal requirements and company standards.
  • To ensure that all staff receive salary reviews in accordance with Salary Policy.
  • To ensure that the Hotel's salary policy is updated and communicated annually, ensuring that the Hotel's salary banding is kept in line with market rates.


Disciplinary & Grievance Procedures

  • To ensure that the Company disciplinary, grievance and appeal procedures are adhered to on all occasions.
  • To be responsible for fair treatment and compliance with company policies and employment laws.
  • To act as an advisor to Senior Management and HOD's, providing guidance on legal issues and best practice.
  • To be specialised in managing the relationships between employees and the organisation.
  • To focus on creating and delivering people practices which develop and maintain positive working relationships between an organisation and its people.


Information Technology

  • To ensure that Accor IT policies and procedures are adhered to.
  • To ensure that the department is in compliance with the Data Protection Act.
  • To ensure that all VDU workstations and equipment comply with Health and Safety regulations.
  • To ensure that the Time and Attendance system is managed and that all users are trained.


Training & Development

  • To propose an annual training budget and ensure that the Hotel remains within the budget agreed.
  • To ensure that all training is planned, conducted and evaluated in accordance with the company standards and Investors in People criteria.
  • To ensure that all members of staff are correctly inducted into the Hotel
  • To conduct a cost/benefit analysis for all training conducted.
  • To lead the Learning and Development initiatives, fostering a culture of continuous growth.
  • To implement and oversee effective performance management strategies to enhance individual and team productivity.
  • To coach and influence people managers and leaders and take an active role in the development of their skills.



  • To organise and implement annually Well-being strategies with monthly actions.
  • Be the Ambassador of the Well-being Committee educating our talents about the importance of their well-being; offering tools and support; keeping the leadership team involved.
  • To provide information, guidance and advice to employees around topics such as mental health and well-being. 
  • To assure the engagement of the team planning and organising team buildings; staff parties; celebrating their success; accomplishments and promotions



  • Proven HR generalist experience of 3 years.
  • A CIPD qualification.
  • Commercial acumen. 
  • Previous experience in Hospitality sector.

Additional Information


  • Employee benefit card offering discounted rates at Accor worldwide
  • Free and delicious meal breaks on duty
  • Complimentary stays in UK and North Ireland
  • Friends & Family discounts
  • 50% food discounts in our restaurants
  • Pension Scheme
  • Health Insurance
  • Eye Test Vouchers
  • Staff Uniforms Provided
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Palnet 21

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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