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RIXOS RIXOS RAS AL KHAIMA, Ras Al-Khaimah, United Arab Emirates

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REF35462F

People Development manager

Region

Luxury & Lifestyle


Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.


Job Description

WHAT WE EXPECT OF YOU:

 

  • Compilation and updating of the requisite training manuals and tools per field
  • Updating the Premium Master Training Attendance List and records for all training i.e. Fire, First Aid & Dubai Way.
  • Updating of personal training history files of all employees in coordination
  • Is familiar with Training Guidelines and People & Culture Policy issued by the Corporate Head Office and ensures that they are applied accordingly.
  • Updating Intern files and sending offer letters to Interns, tracking onboarding, and final issuing of Certificates.
  • Managing Room Bookings for training planned and preparing BEOs when required.
  • Responsible for the preparation of all Training and recognition certificates.
  • Ensuring that booked training rooms are set up as per requirements of the respective trainings.
  • Create Printed and instructional materials to be used in training.
  • Following up on nomination lists to ensure departments nominate Colleagues.
  • Managing Training Attendance and nominations using the Learning management system.
  • Maintain soft copy and hard copy files of all training-related documents and ensure that these files are up to date and in compliance with ISO policy.
  • Facilitate some sections assigned for training to support the training team.
  • Prepare posters and arrangements for CSR activities in the hotel and maintain the records of the   Events including required Purchase Orders.
  • Managing Tracking of cross-training/cross-exposure and preparing certificates.
  • Implement and evaluate training practices to maximize efficiency and effectiveness.
  • Preparing Training Certificates for All Rixos Training.
  • Conduct 3 audits per week for the departments to check the quality of the briefings being conducted and give feedback.
  • Conduct IFH training for Restaurant Reservations and Operators when reports are released.
  • Conduct a Show around when New Hire Orientation is being conducted for the Hotel within the week.
  • Updating the Product Knowledge sheet for the Hotel to capture all new information.
  • Making Purchase requisitions for items required for the training department.
  • Updating the Monthly Training Report.
  • Compiling the Training needs for Rixos during the Appraisal period from the appraisal Forms.
  • Participating in Colleague Engagement Activities involving P&C & Training.
  • Actively seek current training methods and best practices to facilitate training employees.
  • Participate in creating and implementing each year’s training courses and materials.
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Communicate in a professional, positive and courteous manner at all times with all levels of internal and external employees.
  • Handle confidential matters/information with the appropriate level of sensitivity.
  • Ensure compliance with all health, hygiene, security, safety, and fire rules & regulations.
  • Take responsibility for own development.
  • Informs the Country Director of People Development regarding important events and news from within the hotel operation to avoid misunderstandings
  • Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
  • Performs tasks accurately and efficiently.  Demonstrates dedication and commitment to the role
  • Reports for duty as scheduled and on time
  • Demonstrate enthusiasm at work, courteous and helpful to colleagues and customers
  • Takes ownership and follows through employees' requests
  • Perform other duties that management may from time to time reasonably require

Qualifications

  • Excellent communication and leadership skills. 
  • Effective planning and multitasking abilities.
  • Having a deep understanding  of adult learning principles.
  • Efficient computer and presentation literacy/proficient in MS. 
  • Strong analytical skills.
  • University degree in the field of Training or similar, minimum 5 – 7 years of experience in the same role in hospitality. 

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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