Credit Manager

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

The Credit Manager reports to the Director of Finance and is responsible for the development, implementation, and management of the credit policies and procedures for Fairmont Southampton. This includes evaluating and approving credit applications, setting credit limits, monitoring account activity, and collecting overdue payments. The Credit Manager also works closely with the hotel's sales and marketing team to ensure that the credit policy supports the hotel's business goals.

Key Responsibilities

Credit Policy & Risk Management

• Develop, implement, and maintain the hotel’s credit policies and procedures in alignment with Accor standards.
• Evaluate and approve credit applications, including setting and reviewing customer credit limits.
• Conduct ongoing risk assessments to identify potential credit risks and recommend mitigation strategies.
• Ensure all credit decisions support the hotel’s financial goals and revenue strategies.

Accounts Receivable Management

• Oversee all city-ledger accounts and ensure timely, accurate posting and reconciliation.
• Monitor receivables aging reports and track outstanding balances.
• Lead follow-up for overdue accounts, coordinating with internal departments and external clients.
• Manage group, corporate, and event billing to ensure accurate invoicing and timely payment.
• Prepare month-end AR reports, bad-debt analysis, adjustments, and write-off recommendations.

Collections & Dispute Resolution

• Conduct collection activities in a timely, professional, and guest-focused manner.
• Resolve billing discrepancies or disputes in collaboration with Front Office, Sales, Events, and Finance teams.
• Maintain detailed records of collection efforts and communications.
• Minimize bad-debt exposure through proactive follow-up and negotiation.

Reporting & Financial Analysis

• Prepare regular credit and AR performance reports for the Director of Finance.
• Provide analysis on aging, collection trends, credit exposure, and cash-flow impacts.
• Support forecasting, budgeting, and bad-debt provisioning as required.
• Ensure compliance with internal controls, audit requirements, and financial policies.

Cross-Department Collaboration

• Partner with Sales & Marketing, Events, and Front Office to structure appropriate credit arrangements for groups, conferences, and corporate clients.
• Provide training and guidance to operational teams on billing, credit procedures, and documentation requirements.
• Support the hotel’s revenue strategy through informed, responsible credit decisions.

Leadership & Team Management

• Lead and supervise the Credit / Accounts Receivable team, ensuring accuracy, efficiency, and adherence to standards.
• Provide coaching, performance management, and skills development for team members.
• Manage department resources and contribute to the Finance department’s overall goals.
• Promote a culture of accountability, service excellence, and continuous improvement.

What will you bring to this role? 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• 3+ years of experience in credit management, accounts receivable, and financial management.
• Previous experience in a hotel finance team managing accounts receivable functions required.
• Opera Cloud experience strongly preferred, or similar.

Education

• Bachelor's degree in Business, Accounting, Finance or a related field.

Competencies, Knowledge & Skills

• Outstanding communication and interpersonal skills, with the ability to interact effectively at all levels from guests and clients to senior management.
• Strong analytical, numerical, and financial reasoning abilities; attentive to detail.
• Proven ability to work under pressure, meet deadlines, and manage multiple priorities in a dynamic, high-volume environment.
• Proficient with Microsoft Office Suite (Excel, Word); familiarity with hotel accounting or PMS systems (e.g. Opera, SUN, or similar).
• Excellent organizational, team-leadership, and problem-solving skills; able to guide, motivate and manage a small team.
• A polished, professional demeanor acting as a brand ambassador for Fairmont, with integrity, discretion, and commitment to service excellence.

Personal Attributes, Culture & Values

• Adaptable and flexible, thriving in dynamic, high-pressure environments while upholding the highest standards of excellence and professionalism.
• Commitment to collaboration, respect, and inclusivity.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.

Circumstances

• High flexibility and availability to adapt to dynamic operational needs

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.