Back of The House Supervisor

Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.

Back of the House Supervisor is responsible and work collaboratively  to maintaining all employee facilities and back-of-house areas, ensuring a safe, clean, hygienic, and well-organized working environment for all Heartists. The role combines responsibilities related to Public Area operations, Stewarding supervision, and Human Resources administration concerning employee facilities. The position ensures compliance with hygiene standards, employee welfare initiatives, facility maintenance, and administrative requirements while fostering a positive workplace culture.

General Duties

1. Supervise and work collaboratively on the daily operation and cleanliness of all employee facilities i.e. :

• Heartist Restaurant/Canteen
• Lockers for heartists
• Locker for DW
• Changing rooms
• Prayer rooms
• Rest areas
• Offices
• Public back-of-house spaces.

1. Ensure all employee facilities are maintained in excellent condition and meet company standards.

1. Coordinate and supervise Canteen operations to ensure cleanliness and sanitation standards are consistently maintained.

1. Monitor and control the cleanliness of all back-of-house public areas.

1. Conduct regular inspections of employee facilities and prepare corrective action plans when required.

1. Support employee engagement and wellbeing initiatives related to staff facilities and working environments.

1. Maintain accurate records/ bi weekly inventory relates cutleries, asset, inspections, and maintenance requests.

1. Manage monthly inventory for cleaning chemicals, equipment, uniforms, lockers, and employee amenities.

1. Coordinate with Engineering regarding repairs, preventive maintenance, and facility improvements.

1. Ensure compliance with hotel policies, hygiene regulations, and occupational health and safety standards.

Supporting the Company Culture

1. Demonstrate and promote the company’s values in all daily interactions.

1. Foster a culture of respect, inclusion, teamwork, and employee wellbeing.

1. Act as a role model for professionalism and service excellence.

Maintenance, Cleanliness, and Sanitation

1. Ensure all employee facilities and BOH areas are maintained according to hygiene and safety standards.

1. Conduct routine inspections and follow up on maintenance issues.

1. Ensure proper waste management and recycling practices are implemented.

Knowledge and Experience

• Minimum of 1 year of relevant experience in its field.
• Previous supervisory experience preferred.
• Knowledge of hygiene, sanitation, and occupational health and safety standards.
• Experience in employee facility management is an advantage.

Competencies

• Strong leadership and people management skills.
• Good organizational and administrative skills.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Attention to detail and commitment to quality standards.
• Proactive, flexible, and solution-oriented.

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.