Hostess

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

The hostess provides an appropriate welcome in Restaurants/Bars for guests and potential guests, maximizing their dining experience using technical and individual social skills. Handle table reservations and effectively control the flow of guests. Provide a warm and friendly welcome, leading guests and seating them at the table and to answer the telephone. Assisting servers or bartenders if required. Following proper cashiering procedure.

Primary Responsibilities

General Duties

• To report for duty punctually wearing the correct uniform with name badge at all time.
• Assisting guest with the choice of venues where applicable and their choice of seating.
• Must know the brand standards set by Raffles & LQA standards.
• Read daily events/arrival list to acknowledge any VIP’s on arrivals.
• Provide an appropriate welcome at Food & Beverage Venues for guests and potential guests
• Maximizing their dining experience using technical and individual social skill.
• Assist in the set-up of tables and display upon procedures.
• Lead guests to the table and seat them only if the table is fully set-up. 
• Exact knowledge of menus and wine lists, and steady information about specialties.
• Maintaining a clear and organized reservations book.
• Be attentive to guests and resolves their complaints where possible. Reporting all incidents to your venue manager.
• Maintain responsibilities of cleanliness of hostess stations.
• Maintain responsibilities of cleanliness of all menus and drink menus.
• Assist with food and beverage service.
• Provide courteous and professional service at all times.
• Correct preparation of all necessary operational material in the back office and in the service control.
• Reporting of any guest comments to the venue manager
• Ensure highest quality of Food & Beverage to the guests.
• Sign in and out in the logbook before and after shift.
• Learning of safety, sanitation and hygiene policies.
• Participation in internal training and necessary meetings.
• Present check, perform cashiering function, bid guests’ farewell and invite them to come back.
• Take table reservations and effectively control the flow of the guests in the restaurant ensuring the most enjoyable guest experience.
• Updating the restaurant guest history data.
• Maintain complete knowledge of all F&B services, venues, hotel services/features and hours of operations, as they affect the areas of responsibility.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.

• Minimum of 1 years of relevant experience as Hostess
• Minimum diploma
• Good Knowledge in food and beverage
• Multiple language a plus
• Luxury experience will be essential

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.