- Full-Time
- Temporary
- RAFFLES
- Rooms
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Raffles Istanbul, İstanbul, Turkey
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REF47371U
Tailor
Region
Luxury & Lifestyle
Company Description
SECTION ONE: JOB OUTLINE
Job Title:
Tailor
Department:
Housekeeping
Division:
Rooms
Job Band:
Level 1
Reporting Line:
Uniform Supervisor - Assistant Housekeeping Manager - Assistant Director of Housekeeping -Director of Housekeeping
Supervises:
-
Other Relationships:
All departments
Job Summary/Purpose:
They are responsible for the daily routine organization of the Uniform Room. Responsible for repairing damaged and repaired uniforms and ensuring that the daily workflow of the uniform room is smooth.
Key Areas:
1) Knowledge
2) Service
3) Operations
4) Values
5) Leadership
6) Talent Retention and Management Responsibilities
7) Financial Responsibilities
8)Occupational Health and Safety (OH&S) Responsibilities
SECTION ONE: JOB OUTLINE
Job Title:
Tailor
Department:
Housekeeping
Division:
Rooms
Job Band:
Level 1
Reporting Line:
Uniform Supervisor - Assistant Housekeeping Manager - Assistant Director of Housekeeping -Director of Housekeeping
Supervises:
-
Other Relationships:
All departments
Job Summary/Purpose:
They are responsible for the daily routine organization of the Uniform Room. Responsible for repairing damaged and repaired uniforms and ensuring that the daily workflow of the uniform room is smooth.
Key Areas:
1) Knowledge
2) Service
3) Operations
4) Values
5) Leadership
6) Talent Retention and Management Responsibilities
7) Financial Responsibilities
8)Occupational Health and Safety (OH&S) Responsibilities
Special Note:
The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Job Description
SECTION TWO: KEY AREAS
Position Tailor
RESPONSIBILITIES
ACTIVITIES
1) KNOWLEDGE
To have thorough knowledge of all SOP’s for Housekeeping department
To have thorough knowledge of local rules and regulations
To have accurate knowledge of different room categories and reading Opera PMS reports
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards
To adhere to Housekeeping’s standards and procedures and enforce the same
2) SERVICE
Foster Raffles Values; Excellence, Respect, Integrity, Caring
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
Go extra mile to make sure every guest needs are not just met, but exceeded.
Assist and support team members and other departments in order to ensure a smooth operation
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
Never fail the Top 5 Service Excellence:
Look at me
Smile at me
Talk to me
Listen to me
Thank me
3) OPERATION
Responsible for receiving uniforms from all employees, as well as the special attire of managers who do not wear uniforms, filling out forms, and tracking them.
Collects dirty uniforms from personnel and provides clean ones.
Collects clothes from managers and ensures their forms are completely filled out.
Receives clean uniforms delivered by the laundry, checks the cleanliness and ironing quality, and repairs any items that are not in good condition, such as loose skirts, open seams, missing buttons, faulty zips and other damages. Hangs or folds clean uniforms according to identification number, department, and size category, and completes them as a full set
Keeps the clothes delivered by the laundry for managers on hangers and notifies the owners if there are clothes that have not been collected for a long time.
Informs the Supervisor about shortages, replacement needs, and damaged items.
Carries out additional tasks assigned by the Supervisor.
Reports any damage or malfunction in the uniform room to the technical department in a timely manner and ensures follow-up.
Keeps the sewing rooms, uniform room, and changing cabins tidy and clean. Prevents unauthorized personnel from accessing these areas. Ensures the uniform and tailor's room are clean and orderly at the end of the shift.
Maintains the equipment in proper cleaning and repair condition.
Complies with the hotel's health, safety, and hygiene policy.
Adheres to personal care and hygiene standards.
4) VALUES
1. Excellence – We embrace excellence and consistently strive for the highest standards.
2. Respect – We respect each individual and the environment in which we operate.
3. Integrity – We adhere to the principles of fairness, honesty and accountability.
4. Caring – We create a caring environment and work together as colleagues to achieve common goals
5) LEADERSHIP
Demonstrate a proactive and self-motivated attitude in fulfilling duties.
Show eagerness to learn and assist senior team members in daily operations.
Follow directions diligently to ensure seamless service delivery and operational efficiency.
6) TALENT RETENTION & MANAGEMENT RESPONSIBILITIES
Actively participate in the hotel's referral program to attract new talent.
Collaborate with colleagues to foster a supportive and inclusive working environment.
Participate in training sessions to develop skills in guest interaction and service delivery.
7) FINANCIAL RESPONSIBILITIES
Adhere to energy-saving practices by ensuring efficient use of resources.
Assist in inventory management and ensure accurate billing processes.
Contribute to cost-saving initiatives by minimizing waste and maximizing efficiency.
8) OCCUPATIONAL HEALTH AND SAFETY (OH&S) RESPONSIBILITIES
Ensure compliance with all health and safety legislation, policies, and procedures.
Be knowledgeable about property security, first aid, fire, and emergency procedures.
Log security incidents and accidents in accordance with hotel requirements.
- Excellence – We embrace excellence and consistently strive for the highest standards.
- Respect – We respect each individual and the environment in which we operate.
- Integrity – We adhere to the principles of fairness, honesty and accountability.
- Caring – We create a caring environment and work together as colleagues to achieve common goals
JOB SPECIFICATIONS
Position Tailor
CHARACTERISTICS
REQUIRED
ESSENTIAL
DESIRABLE
PHYSICAL
- Neat appearance
- Articulate
- Good Posture
Qualifications
QUALIFICATIONS /
TRAINING
- Degree from School for Tourism & Hotel Management
- Good Housekeeping knowledge
WORK EXPERIENCE
- At least 3 years’ experience in a similar position
- 3 or more years’ experience in a similar position
DISPOSITION
Leadership;
Relationships;
Character;
Potential
Good organizational skills
Good level of engagement with guests
Good knowledge of Housekeeping Operations
OTHERS
- Good reading, writing and oral proficiency in English
- Must be well presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
- Builds departmental team work, maintains a harmonious work relationship with attendants, superiors and colleagues
- Able to work varied shifts and on weekends.
Company Description
SECTION ONE: JOB OUTLINE
Job Title:
Tailor
Department:
Housekeeping
Division:
Rooms
Job Band:
Level 1
Reporting Line:
Uniform Supervisor - Assistant Housekeeping Manager - Assistant Director of Housekeeping -Director of Housekeeping
Supervises:
-
Other Relationships:
All departments
Job Summary/Purpose:
They are responsible for the daily routine organization of the Uniform Room. Responsible for repairing damaged and repaired uniforms and ensuring that the daily workflow of the uniform room is smooth.
Key Areas:
1) Knowledge
2) Service
3) Operations
4) Values
5) Leadership
6) Talent Retention and Management Responsibilities
7) Financial Responsibilities
8)Occupational Health and Safety (OH&S) Responsibilities
SECTION ONE: JOB OUTLINE
Job Title:
Tailor
Department:
Housekeeping
Division:
Rooms
Job Band:
Level 1
Reporting Line:
Uniform Supervisor - Assistant Housekeeping Manager - Assistant Director of Housekeeping -Director of Housekeeping
Supervises:
-
Other Relationships:
All departments
Job Summary/Purpose:
They are responsible for the daily routine organization of the Uniform Room. Responsible for repairing damaged and repaired uniforms and ensuring that the daily workflow of the uniform room is smooth.
Key Areas:
1) Knowledge
2) Service
3) Operations
4) Values
5) Leadership
6) Talent Retention and Management Responsibilities
7) Financial Responsibilities
8)Occupational Health and Safety (OH&S) Responsibilities
Special Note:
The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Job Description
SECTION TWO: KEY AREAS
Position Tailor
RESPONSIBILITIES
ACTIVITIES
1) KNOWLEDGE
To have thorough knowledge of all SOP’s for Housekeeping department
To have thorough knowledge of local rules and regulations
To have accurate knowledge of different room categories and reading Opera PMS reports
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards
To adhere to Housekeeping’s standards and procedures and enforce the same
2) SERVICE
Foster Raffles Values; Excellence, Respect, Integrity, Caring
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
Go extra mile to make sure every guest needs are not just met, but exceeded.
Assist and support team members and other departments in order to ensure a smooth operation
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
Never fail the Top 5 Service Excellence:
Look at me
Smile at me
Talk to me
Listen to me
Thank me
3) OPERATION
Responsible for receiving uniforms from all employees, as well as the special attire of managers who do not wear uniforms, filling out forms, and tracking them.
Collects dirty uniforms from personnel and provides clean ones.
Collects clothes from managers and ensures their forms are completely filled out.
Receives clean uniforms delivered by the laundry, checks the cleanliness and ironing quality, and repairs any items that are not in good condition, such as loose skirts, open seams, missing buttons, faulty zips and other damages. Hangs or folds clean uniforms according to identification number, department, and size category, and completes them as a full set
Keeps the clothes delivered by the laundry for managers on hangers and notifies the owners if there are clothes that have not been collected for a long time.
Informs the Supervisor about shortages, replacement needs, and damaged items.
Carries out additional tasks assigned by the Supervisor.
Reports any damage or malfunction in the uniform room to the technical department in a timely manner and ensures follow-up.
Keeps the sewing rooms, uniform room, and changing cabins tidy and clean. Prevents unauthorized personnel from accessing these areas. Ensures the uniform and tailor's room are clean and orderly at the end of the shift.
Maintains the equipment in proper cleaning and repair condition.
Complies with the hotel's health, safety, and hygiene policy.
Adheres to personal care and hygiene standards.
4) VALUES
1. Excellence – We embrace excellence and consistently strive for the highest standards.
2. Respect – We respect each individual and the environment in which we operate.
3. Integrity – We adhere to the principles of fairness, honesty and accountability.
4. Caring – We create a caring environment and work together as colleagues to achieve common goals
5) LEADERSHIP
Demonstrate a proactive and self-motivated attitude in fulfilling duties.
Show eagerness to learn and assist senior team members in daily operations.
Follow directions diligently to ensure seamless service delivery and operational efficiency.
6) TALENT RETENTION & MANAGEMENT RESPONSIBILITIES
Actively participate in the hotel's referral program to attract new talent.
Collaborate with colleagues to foster a supportive and inclusive working environment.
Participate in training sessions to develop skills in guest interaction and service delivery.
7) FINANCIAL RESPONSIBILITIES
Adhere to energy-saving practices by ensuring efficient use of resources.
Assist in inventory management and ensure accurate billing processes.
Contribute to cost-saving initiatives by minimizing waste and maximizing efficiency.
8) OCCUPATIONAL HEALTH AND SAFETY (OH&S) RESPONSIBILITIES
Ensure compliance with all health and safety legislation, policies, and procedures.
Be knowledgeable about property security, first aid, fire, and emergency procedures.
Log security incidents and accidents in accordance with hotel requirements.
- Excellence – We embrace excellence and consistently strive for the highest standards.
- Respect – We respect each individual and the environment in which we operate.
- Integrity – We adhere to the principles of fairness, honesty and accountability.
- Caring – We create a caring environment and work together as colleagues to achieve common goals
JOB SPECIFICATIONS
Position Tailor
CHARACTERISTICS
REQUIRED
ESSENTIAL
DESIRABLE
PHYSICAL
- Neat appearance
- Articulate
- Good Posture
Qualifications
QUALIFICATIONS /
TRAINING
- Degree from School for Tourism & Hotel Management
- Good Housekeeping knowledge
WORK EXPERIENCE
- At least 3 years’ experience in a similar position
- 3 or more years’ experience in a similar position
DISPOSITION
Leadership;
Relationships;
Character;
Potential
Good organizational skills
Good level of engagement with guests
Good knowledge of Housekeeping Operations
OTHERS
- Good reading, writing and oral proficiency in English
- Must be well presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
- Builds departmental team work, maintains a harmonious work relationship with attendants, superiors and colleagues
- Able to work varied shifts and on weekends.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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