Residences Night Concierge Assistant

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

An exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.

Reporting into Residences Relations Manager, you will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles.

Working with the Residences Concierge and Residents Relations Manager overseeing all aspects of the resident arrival/departure and the residents’ journey. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to residences whilst managing delivery and service targets.

You will work in close contact with Security, F&B, Housekeeping and Spa departments to ensure a smooth and consistent service, surpassing the residents’ expectations.

Specifically, as the Residences Night Concierge Assistant your responsibility’s will include:

• Providing a high level of care for the resident experience during arrival/departure and when in the lobby areas.
• Working closely with all members of the resident concierge team and wider department.
• Communication with staff, residents and guests in a friendly and professional manner.
• Building and developing good relationships including problem solving and complaint handling.
• Managing time sensitive targets.
• Working closely with other departments across the Hotel.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
• Assisting the valet parking team from time to time.

Who are we looking for?

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in luxury residential environments or 5-star hotels or a similar role.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service.
• Able to work within a team.
• Ability to multitask and remain calm under pressure.
• To be detail oriented.

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.