- Part-Time
- Graduate Job
- Rooms
- ACCOR
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Sofitel Montréal Golden Mile, Montreal, Canada
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REF47158P
Préposé(e) service client
Region
Luxury & Lifestyle
Vous incarnerez l’excellence de nos services en communiquant par téléphone aux clients, avec courtoisie, professionnalisme et attention. Loin de se limiter à la prise d’appels et à l’enregistrement des réservations, votre rôle vous amènera à anticiper leurs besoins. Vous apprécierez au quotidien le plaisir de créer pour nos invités une expérience personnalisée.
Notre offre
- Salaire de 32,63 $ par heure;
- Horaire de jour et de soir, en semaine, en fin de semaine et lors des jours fériés;
- Cafétéria offrant un repas par jour;
- Uniforme fourni et blanchi;
- L’opportunité de développer vos talents et de vous épanouir au sein de votre établissement et à travers le monde.
En devenant un Heartist®, vous bénéficiez notamment du programme ALL Heartists® qui vous donnera accès à de nombreux avantages et expériences mémorables, grâce à des tarifs préférentiels dans nos hôtels du groupe Accor et auprès de nos partenaires.
Une carrière qui laisse votre passion s’exprimer
Hôtel alliant luxe à la française et gastronomie locale, le Sofitel Montréal Le Carré Doré est un mélange parfait de design minimaliste et de sophistication chaleureuse. Le préposé au service client prend en charge l’ensemble des appels internes et externes pour garantir un excellent service et une expérience unique aux clients.
- Prendre et transférer les appels internes et externes
- Renseigner et informer la clientèle interne et externe
- Prise de commandes service aux chambres
- Gestion des objets trouvés
- Gestion des appels réveils
- Prise de réservations
- Autres taches annexes
Votre contribution
- Diplôme d’études Collégiales pertinent au poste
- Bilingue (Français-Anglais)
- Grande disponibilité (horaire flexible – pas de travail après 23h00)
- Connaissance suite Office
- Connaissance Opéra et/ou Silverware (atout)
- Facilité à créer le lien avec notre clientèle
- Bon esprit d’équipe et entregent
- Capacité à travailler avec des standards de service et de qualité très élevés
- Désir de faire vivre une expérience de luxe mémorable à notre clientèle
Dans le cadre de notre politique Engagement Diversité & Inclusion, notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents. L’emploi du masculin pour désigner des personnes n’a d’autres fins que celle d’alléger le texte et n'a aucune intention discriminatoire.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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