Housekeeping Supervisor

Company Description

SECTION ONE:                           JOB OUTLINE

Job Title:

Housekeeping Supervisor

Department:

Housekeeping

Division:

Rooms

Job Band:

Level 2

Reporting Line:

Housekeeping Assistant Manager – Assistant Director of Housekeeping – Assistant Director of Housekeeping

Supervises:

Housekeeping Assistant Manager – Assistant Director of Housekeeping – Assistant Director of Housekeeping

Other Relationships:

All departments

Job Summary/Purpose:

To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation. Be aware of employee needs to be able to delight guests. Maintain a high level of productivity in all area

Key Areas:

1. Knowledge

2. Service

3. Operations

4. Occupational Health and Safety (OH&S) Responsibilitie

5. Leadership

6. Values

SECTION ONE:                           JOB OUTLINE

Job Title:

Housekeeping Supervisor

Department:

Housekeeping

Division:

Rooms

Job Band:

Level 2

Reporting Line:

Housekeeping Assistant Manager – Assistant Director of Housekeeping – Assistant Director of Housekeeping

Supervises:

Housekeeping Assistant Manager – Assistant Director of Housekeeping – Assistant Director of Housekeeping

Other Relationships:

All departments

Job Summary/Purpose:

To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation. Be aware of employee needs to be able to delight guests. Maintain a high level of productivity in all area

Key Areas:

1. Knowledge

2. Service

3. Operations

4. Occupational Health and Safety (OH&S) Responsibilitie

5. Leadership

6. Values

Special Note:

The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job

Job Description

SECTION TWO:                                  KEY AREAS

Position                              Housekeeping Supervisor

RESPONSIBILITIES                       

ACTIVITIES

1. Knowledge

2. Service

3. Operations

4. Occupational Health and Safety (OH&S) Responsibilitie

5.Leaderships

6.Values

• Manage and supervise all tasks of his/her staff
• Makes certain employees to be supervised report to assigned area on time in uniform as per departmental dress and hygiene code, noise level is kept to a minimum
• Keeps an eye on the proper usage of linen, the correct handling of equipment and supplies to eliminate abuse or misuse.
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
• Supervise public areas
• Ensure that guest supplies are replenished
• Ensure guests’ requests are promptly and courteously met
• Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent.
• Report damage or malfunction in hotel rooms using P.M.S system
• Maintain equipment in proper state of cleanliness and repair
• Assist in managing a spring cleaning roster.
• Assist in preparing cleaning schedule for the return of out-of-order rooms.
• Maintain a section floor report
• Conduct daily briefings with staff at floor level
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Assistant Housekeeping Manager
• Record room status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policies
• Attend meetings and training sessions as required
• Fully understand the difference in guest levels (VIP) and in room categories

•  Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements

• Lead and guide Housekeeping team to provide best service to all team members
• Participate in coaching and counseling 
• Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
• Work with all departments on the development and utilization of incentive and other types of motivational programs
• Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

• Excellence – We embrace excellence and consistently strive for the highest standards.
• Respect – We respect each individual and the environment in which we operate.
• Integrity – We adhere to the principles of fairness, honesty and accountability.
• Caring – We create a caring environment and work together as colleagues to achieve common goals

                                               JOB SPECIFICATIONS

Position                                 Housekeeping Supervisor

CHARACTERISTICS

REQUIRED

ESSENTIAL

DESIRABLE

PHYSICAL

• Neat appearance
• Articulate
• Good Posture

LANGUAGES

• Excellent reading, writing and oral proficiency in English

Qualifications

QUALIFICATIONS /

TRAINING

• Degree from School for Tourism & Hotel Management
• Good Housekeeping knowledge

WORK EXPERIENCE

• At least 3 years’ experience in a similar position

• 3 or more years’ experience in a similar position

DISPOSITION

Leadership;

Relationships;

Character;

Potential

Good organizational skills

Good level of engagement with guests

Good knowledge of Housekeeping Operations

OTHERS

• Good reading, writing and oral proficiency in English
• Must be well presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail
• Builds departmental team work, maintains a  harmonious work relationship with attendants, superiors and colleagues
• Able to work varied shifts and on weekends.

Company Description

SECTION ONE:                           JOB OUTLINE

Job Title:

Housekeeping Supervisor

Department:

Housekeeping

Division:

Rooms

Job Band:

Level 2

Reporting Line:

Housekeeping Assistant Manager – Assistant Director of Housekeeping – Assistant Director of Housekeeping

Supervises:

Housekeeping Assistant Manager – Assistant Director of Housekeeping – Assistant Director of Housekeeping

Other Relationships:

All departments

Job Summary/Purpose:

To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation. Be aware of employee needs to be able to delight guests. Maintain a high level of productivity in all area

Key Areas:

1. Knowledge

2. Service

3. Operations

4. Occupational Health and Safety (OH&S) Responsibilitie

5. Leadership

6. Values

SECTION ONE:                           JOB OUTLINE

Job Title:

Housekeeping Supervisor

Department:

Housekeeping

Division:

Rooms

Job Band:

Level 2

Reporting Line:

Housekeeping Assistant Manager – Assistant Director of Housekeeping – Assistant Director of Housekeeping

Supervises:

Housekeeping Assistant Manager – Assistant Director of Housekeeping – Assistant Director of Housekeeping

Other Relationships:

All departments

Job Summary/Purpose:

To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation. Be aware of employee needs to be able to delight guests. Maintain a high level of productivity in all area

Key Areas:

1. Knowledge

2. Service

3. Operations

4. Occupational Health and Safety (OH&S) Responsibilitie

5. Leadership

6. Values

Special Note:

The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job

Job Description

SECTION TWO:                                  KEY AREAS

Position                              Housekeeping Supervisor

RESPONSIBILITIES                       

ACTIVITIES

1. Knowledge

2. Service

3. Operations

4. Occupational Health and Safety (OH&S) Responsibilitie

5.Leaderships

6.Values

• Manage and supervise all tasks of his/her staff
• Makes certain employees to be supervised report to assigned area on time in uniform as per departmental dress and hygiene code, noise level is kept to a minimum
• Keeps an eye on the proper usage of linen, the correct handling of equipment and supplies to eliminate abuse or misuse.
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
• Supervise public areas
• Ensure that guest supplies are replenished
• Ensure guests’ requests are promptly and courteously met
• Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent.
• Report damage or malfunction in hotel rooms using P.M.S system
• Maintain equipment in proper state of cleanliness and repair
• Assist in managing a spring cleaning roster.
• Assist in preparing cleaning schedule for the return of out-of-order rooms.
• Maintain a section floor report
• Conduct daily briefings with staff at floor level
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Assistant Housekeeping Manager
• Record room status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policies
• Attend meetings and training sessions as required
• Fully understand the difference in guest levels (VIP) and in room categories

•  Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements

• Lead and guide Housekeeping team to provide best service to all team members
• Participate in coaching and counseling 
• Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
• Work with all departments on the development and utilization of incentive and other types of motivational programs
• Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

• Excellence – We embrace excellence and consistently strive for the highest standards.
• Respect – We respect each individual and the environment in which we operate.
• Integrity – We adhere to the principles of fairness, honesty and accountability.
• Caring – We create a caring environment and work together as colleagues to achieve common goals

                                               JOB SPECIFICATIONS

Position                                 Housekeeping Supervisor

CHARACTERISTICS

REQUIRED

ESSENTIAL

DESIRABLE

PHYSICAL

• Neat appearance
• Articulate
• Good Posture

LANGUAGES

• Excellent reading, writing and oral proficiency in English

Qualifications

QUALIFICATIONS /

TRAINING

• Degree from School for Tourism & Hotel Management
• Good Housekeeping knowledge

WORK EXPERIENCE

• At least 3 years’ experience in a similar position

• 3 or more years’ experience in a similar position

DISPOSITION

Leadership;

Relationships;

Character;

Potential

Good organizational skills

Good level of engagement with guests

Good knowledge of Housekeeping Operations

OTHERS

• Good reading, writing and oral proficiency in English
• Must be well presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail
• Builds departmental team work, maintains a  harmonious work relationship with attendants, superiors and colleagues
• Able to work varied shifts and on weekends.