Housekeeping Floor Supervisor (1-year Fixed-term contract)

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

An exceptional opportunity presents itself for a Housekeeping Supervisor to join the Rooms Department at Raffles London at the OWO.

Reporting into Assistant Executive Housekeeper, you will be responsible for guiding and training Room Attendants on your allocated and checking the standards of cleanliness in the vacant and occupied rooms to deliver the ultimate and seamless guest experience. To ensure all bedrooms, corridors, staircases, and service areas are kept to the highest standard of cleanliness to meet The Raffles London standards and to act as an ambassador of the Raffles values during your interaction with guests and colleagues.

Specifically, as the Housekeeping Floor Supervisor your responsibility’s will include:

• To provide day to day direction & allocation of tasks for room attendants and house porters on the floor.
• To participate in or lead morning departmental meetings and/or training sessions.
• To liaise with other departments to ensure positive communication and offer support.
• To ensure smooth running of housekeeping team through effective teamwork.
• To report any maintenance faults and to ensure that repairs are carried out.
• To maintain excellent grooming standards.
• To be knowledgeable of all the hotel service/outlets to respond to any guest requests/requirements and work in a warm manner with other departments.
• To ensure that the team uses Knowcross to communicate smoothly.
• To be aware of the status of all rooms, to follow up and to respond promptly to any room or queries i.e., room placed in Q, from the Front office team.
• Always well-groomed according to the Raffles London grooming guidelines.
• Be flexible according to the business needs.

Who are we looking for?

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• Recent experience within in 5-star hotels or a similar role.
• Able to work within a team
• To be detail-oriented

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.