Gaming Supervisor

Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.

We are seeking a dynamic and motivated Gaming Supervisor to join our team at TC’s Bar & Gaming Lounge. The Gaming Supervisor will oversee the lively sports bar at Sofitel Gold Coast Broadbeach, which provides guests with a full service bar, superb dining menu, all the sporting action and entertainment for gaming enthusiasts.

Your Opportunity:

• Supervise and manage the day-to-day operations of the bar and gaming area.
• Provide excellent customer service to patrons, addressing any concerns or inquiries promptly and professionally.
• Ensure compliance with all relevant gaming regulations and company policies.
• Train and support team members to uphold high standards of performance and service delivery.
• Maintain accurate records of gaming transactions, payouts, and machine maintenance.
• Collaborate with management to develop and implement strategies to enhance the gaming experience and drive revenue growth.

Skills and Experience:

• Previous experience in a gaming or hospitality environment, with a minimum of 2 years in a supervisory or leadership role.
• Strong understanding of gaming regulations and compliance requirements.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patrons and staff.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits, Rewards, Motivations:

• Complimentary meal on shift, discounted parking, and laundered workwear.
• Training and development programs for skill enhancement and career progression.
• Employee discounts on accommodation, dining, and lifestyle with Accor globally from day one.
• Personalized reward & recognition program.
• Supportive and inclusive work environment where your contributions are valued.

Please note that full AU working rights are required for this role. 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.