- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Vancouver Airport, Richmond, Canada
__jobinformationwidget.freetext.ExternalReference__
REF44188Q
Fairmont Gold Supervisor
Region
Luxury & Lifestyle
Why work for Fairmont Vancouver Airport?
Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.
What's in it for you?
- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
- The only luxury hospitality group to be awarded Great Place to Work® Canada
- The opportunity to have fun at work alongside passionate hoteliers
- The opportunity to live, work and play across the world through our employee travel and internal transfer programs
- Complimentary duty meal in our colleague dining room
- Complimentary uniform laundering
- Complimentary hotel stay for two through our BE OUR GUEST program
- Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
- A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
- A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
- 30% reimbursement for TransLink monthly passes or YVR Employee Parking pass
- Full wage of $30.60/hour following the successful completion of probationary period
Fairmont Gold Supervisor
Reliable and engaging. As a Fairmont Gold Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of our guests from the moment they arrive at Fairmont Vancouver Airport, through to their departure, by ensuring they have a memorable experience with us.
What you will be doing:
- Consistently offer friendly, professional and proactive guest service
- Lead and supervise the Fairmont Gold floor to ensure standards are adhered to
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Setup and oversee Food & Beverage offerings in Fairmont Gold Lounge, anticipate and communicate replenishment needs promptly
- Excellent knowledge of Food & Beverage offerings and cater to guests' preferences and special dietary requests
- Monitor Fairmont Gold Lounge for appropriate ambience, service, safety and wellbeing of guests
- Maintain cleanliness and presentable condition of serving tools, tables and both front & back of house areas
- Review all Fairmont Gold reservations to ensure guest requests are met or exceeded
- Provide exceptional Concierge information about local and area attractions
- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
- Ensure the highest possible revenues and rate integrity for Fairmont Gold rooms, working with the Front Office team on daily upsell programs
- Follow departmental policies, procedures and service standards
- Follow all safety policies, including knowledge of Food Safety & hygiene standards
- All other duties as assigned
Your experience and skills include:
- Service focused personality is essential with a minimum 2 years' experience in Front Office or Food & Beverage is an asset
- Previous experience in luxury guest service a strong asset
- Serving It Right and Food Safe Level 1 Certification will be required upon hiring
- Prior experience working with Opera or a related Property Management system is an asset
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Knowledge of Metro Vancouver activities and attractions
- Superior communication skills, both verbal and written, and professional appearance
- Ability to work well under pressure in a fast-paced environment while managing multiple priorities
- Ability to work independently and cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Computer literate in all Microsoft Window applications required
- Highly responsible and reliable
- Ability to work a variety of shifts including early morning (5am) and late night
- Fluency in English; additional languages are a plus
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Sofitel Noosa Pacific Resort, Noosa Heads, Australia
Experience Level
Entry Level
Job Schedule
Casual
Brands
SOFITEL
Job type
Permanent
Locations
Noosa Heads
Job Category
Rooms
Description
Our porters are both the first and last person our guests encounter at our resort, and you will pay an integral role in ensuring every guest receives the warmest of welcomes, and leaves feeling valued
Reference
9a880816-710c-4e33-820c-272a2462d09e
Expiry Date
01/01/0001
Salary
Location
Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Queenstown
Job Category
Rooms
Description
Management of hotel operations by leading the daily rhythm of a five star hotelManagement and coordination of all aspects of guest servicesEffective supervision of guest arrivals and departures ensuri
Reference
e5f6b893-45c6-4e18-9713-4d49326254cd
Expiry Date
01/01/0001
Salary
Location
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
CONCIERGE AGENTReporting to the Front Office Manager, the Concierge Agent will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests’ needs and make inform
Reference
b37c1e33-8827-44ee-9857-f6e6d4498edd
Expiry Date
01/01/0001
Salary
Location
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
Director of Front OfficeProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into special memories for our guests at Fairmon
Reference
e662a2d7-90f9-41ad-bae7-c80b94bb0d17
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
6cd3dc6e-6813-4a5e-83bf-c8ab0d964810
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
• Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades). •
Reference
088df467-3a15-4203-8a43-7a0b926a48a1
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Luxembourg, Luxembourg
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Luxembourg
Job Category
Rooms
Description
LA MISSION ?La Mama ne transige pas avec la propreté et l’hygiène ✨! Vous êtes la personne en qui elle a confiance pour bichonner son établissement en vue d’un objectif essentiel :La satisfaction clie
Reference
895d220b-b6cd-412b-a059-6e438f3836cb
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Rooms
Description
At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As a Resort Club Level Concierge for Fairmont Gold, you
Reference
ed979e1a-057f-490b-8f89-6c188e7879c2
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Vancouver
Job Category
Rooms
Description
Guest Relations Manager - Full Time, Seasonal (September - December)Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special me
Reference
2d24cd38-d453-4b54-802b-296e632c4baa
Expiry Date
01/01/0001
Salary
Location
Novotel Brussels City Centre, Brussels, Belgium
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brussels
Job Category
Rooms
Description
Faire le check-in des clients dans plusieurs langues de manière professionnelle, accueillante et personnalisée tout en appliquant la politique tarifaire et les procédures. Vous serez amené(e) à rensei
Reference
68991ba1-95a9-48c9-bf94-0967c7191465
Expiry Date
01/01/0001