Executive Floor Supervisor - Giám sát lễ tân tầng cao cấp

Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi

Savour the good life at Mövenpick Hotel Hanoi Centre, a five-star hotel located in the central district of Hanoi.

Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital city of Vietnam, indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel has a distinguished French style architecture which was preserved, while the décor of the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone accents and dark wooden floors. 

We have also integrated some Vietnamese touches into the interior to give it a sense of place.

• Grow and motivate team members through capability development.
• Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is always ready before serving time every day.
• Understand thoroughly and adhere to the Hotel’s policies and procedure, which include credit policies and cash handling responsibility.
• Check, receive and handover the accuracy of the cash float, guest VAT invoice, miscellaneous vouchers…. To sign for it in the control book and fully responsible for it during the shift.
• Ensure daily posting of F&B bills, telephone bills, business center bills, etc. are posted into the Front Office computer system.
• Greets all the guests in the courteous and friendly manner.
• Assigns rooms for arriving guests. Special attention is given to Accor Members, VIP guests, repeat guest with special request.
• Extend a personal service to the guests, and assist them in all their requirements.
• Ensure all check out guest folio and account’s copies are accompanied by supporting documents, bills, invoices, etc.
• Receive and hold in safe custody all cash payments made by guests till the account is rendered.
• Ensure that all Executive guest information and billing instructions received from reception/reservation are completed.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Perform other reasonable duties assigned by the Management of the Hotel

• Diploma in Tourism/Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

• Take 2 days off/week
• 100% social insurance payment based on salary from the first day of work
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities