- Full-Time
- Permanent
- ORIENT EXPRESS
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Paris, France
__jobinformationwidget.freetext.ExternalReference__
REF2798W
CRM Manager
Region
Accor HQ
Orient Express
Orient-Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient-Express, with its original carriages reimagined as the new embassy of French luxury; La Dolce Vita Orient-Express, a train embodying the 'Made in Italy' way; Orient-Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice.
Progressively shaping the future of luxury hospitality, Orient-Express is focusing on employee journey and growth.
- Ensure the proper implementation of CRM system to provide an effective sales funnel following Accor best practices
- Develop marketing techniques to increase Orient Express databases
- Monitor customer relation strategies by building a strong brand campaign calendar
- Create, design and manage brand campaign using Marketing Activation tool
- Follow and coordinate campaign calendar between Accor, Orient Express and its assets
- Build workflows to streamline sales and marketing processes
- Dynamize existing workflows and strategies and coordinate the content calendar
- Suggest new methods to address customers' needs using existing or new technologies
- Update accounts and contacts in the CRM system if necessary
- Track marketing metrics and trends
- Conduct market research to follow trends and competition
- Define and implement a platform to leverage assets local databases in all relative activities such as F&B, Spa and Retail, for brand level promotion across the portfolio.
- Reporting directly to the VP Digital, CRM & Loyalty
- A minimum of 3 - 5 years’ experience as a CRM manager
- Experience in data extraction and driving projects: not afraid to put hands in systems
- Analytical, data-driven, and well-versed in spreadsheets
- Comfortable working in a matrix environment
- Autonomous and team player
- Thinker and Doer
- Excellent English, both verbal and written
- Energetic, smiling, and passionate to his/her work. Knowledge of hospitality is a plus
- Innovative approach to work
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Grand Mercure Vadodara Surya Palace, Vadodara, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vadodara
Job Category
Sales & Marketing
Description
MANAGEMENT/SALESPreference will be given to candidate with strong Rooms Sale background.Manage products and relationships with the customer contacts for sale of our products.Determine current and ongo
Reference
a0f5bd60-dbee-4830-92e5-6bd7dda9fd70
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Victoria
Job Category
Sales & Marketing
Description
What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to t
Reference
ccbbbcc5-5196-459b-a6ab-6d8f05d4705f
Expiry Date
01/01/0001
Salary
Location
Sofitel Mexico City Reforma, Mexico City, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mexico City
Job Category
Sales & Marketing
Description
Extensive experience in the luxury entertainment sector, including touring, film productions and managing corporate accounts. Additionally, with a robust background in participating in trade shows acr
Reference
318f9dc5-9f09-4c70-8fa0-9b2a3cff930d
Expiry Date
01/01/0001
Salary
Location
Fairmont Washington D.C. Georgetown, Washington, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Washington
Job Category
Sales & Marketing
Description
Group Sales Manager Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build s
Reference
84d97b6f-647a-4486-83cf-2b63d828da1b
Expiry Date
01/01/0001
Salary
Location
Fairmont Washington D.C. Georgetown, Washington, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Washington
Job Category
Sales & Marketing
Description
Rate of Pay: $60,000- 70,000 per annumReporting to the Director, Revenue the responsibilities and essential job functions include:Support Director of Revenue Management with analysis of market trends,
Reference
4bd251e0-a6a1-4595-b4a3-4d10b50a3aca
Expiry Date
01/01/0001
Salary
Location
Fairmont San Francisco, San Francisco, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
San Francisco
Job Category
Sales & Marketing
Description
What you will be doing:Reporting to the Director of Event Services, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly
Reference
c1e0a2da-ae50-4b82-9856-34e0dc9229fe
Expiry Date
01/01/0001
Salary
Location
Novotel Istanbul Zeytinburnu, Istanbul, Turkey
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Sales & Marketing
Description
Making agreement with companies to increase the revenue of the hotel in line with Accor standardDeveloping sales techniques and strategiesConducting market researchReport the performance of the genera
Reference
dfea1637-862c-442d-ab78-b735d4798533
Expiry Date
01/01/0001
Salary
Location
ibis Paris CDG Airport, Tremblay-en-France, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Tremblay-en-France
Job Category
Sales & Marketing
Description
L’ibis Paris CDG Airport est à la recherche de son/sa Responsable Commercial(e) pour accompagner les équipes de vente dans le cadre d’un remplacement de congé maternité. L’ibis paris CDG Airport c’est
Reference
613f7cdb-aacd-4248-8c00-e9f37a7d8682
Expiry Date
01/01/0001
Salary
Location
Mercure London Bridge, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
Responsible for the sales and management of all group bookings of 10 rooms or moreThis also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group
Reference
1746c01d-b47c-4b38-ab2c-7defbf84e8bc
Expiry Date
01/01/0001
Salary
Location
Mercure Hotel Den Haag Central, The Hague, Netherlands
Experience Level
Student
Job Schedule
Full-Time
Brands
MERCURE
Job type
Internship
Locations
The Hague
Job Category
Sales & Marketing
Description
Ondersteunen bij de ontwikkeling en implementatie van marketing- en salescampagnes om ons vernieuwde hotelconcept te promoten.Creëren van unieke content voor social media;Uitvoeren van marktonderzoek
Reference
aec0aabb-4995-4a18-8489-7efaad71ef34
Expiry Date
01/01/0001