- Temps Complet
- CDI
- ACCOR
- Administration et Support
__jobinformationwidget.freetext.LocationText__
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
__jobinformationwidget.freetext.ExternalReference__
REF38407O
Operations Manager
Region
MEA SPAC
Ce poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
- The Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
- The Operations Manager is responsible for planning, organizing, directing and coordinating management activities of the operations in conjunction with the Cluster General Manager.
- To plan and execute the activities of Front Office, Housekeeping, Food and Beverage, Security & Conventions to ensure adherence to the standards, policies and procedures of Novotel Visakhapatnam Varun Beach.
- Puts focus on all sentiment scores and RPS while creating plans with all operational departments for continuous improvement and development of guest satisfaction, process improvement and optimization.
- Works closely with the Cluster General Manager and Cluster Financial Controller to create plans to optimize the P & L and cost efficiency plans.
- Play an active role in planning of marketing promotions in various areas of the hotel
- Be a brand ambassador and use the I-Auditor app to do regular audits and share results, build action plans to ensure 100% brand standard is followed.
- Be a part of the all meetings lined up of operational departments and lead the meeting.
- Contribute effectively to guest experiences, manage all guest responses, organize guest meet ups, work with line team members to develop guest experiences, make operations smoother and easier.
- Spend major part of the day on the shop floor assisting to keep check on operations, guest’s movement, guest satisfaction etc.
- Ensure weekly departmental briefings are conducted with the Operations Manager presence once a week.
- Review all guest pre arrival details with all departments.
- Ensure on floor operational team morale, difficulties and operational needs are communicate to the T & C Manager and Cluster General Manager while finding solutions
- Pre approve all operational expenses and plans prior to it being signed off by Cluster GM.
- Be a representative of Accor in hotel management schools, during trainings and other areas where Accor seeks to create a reputation and outreach.
- Review monthly F & B and Rooms promotion calendar and get it approved from Cluster General Manager.
- Demonstrates and communicates short and long term focus.
- Ensure adequate coverage of managers on shop floor, weekends and plan / coordinate MOD’s. Evaluate and implement MOD report findings & suggestions
- Liaise with all departments to ensure smooth operations at the hotel.
- Do monthly/weekly fire & safety and other relevant operations audits.
- Work closely with sales & marketing teams to take feedback from clients and enhance guest experience as well as give opportunities to sales team to sell the hotel product better.
- To check and evaluate daily evalpack prior to Cluster General Manager approval and ensure Accor Focus Guide points are followed a 100% across all operational departments.
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
Jobs similaires
Salaire
Localisation
Pullman Cape Town City Centre, Cape Town, South Africa
Experience Level
Not Applicable
Temps de travail
Temps Complet
Brands
PULLMAN
Type de contrat
Stage / Alternance
Locations
Cape Town
Métiers
Administration et Support
Description
Scope of Position:The Sales and Marketing Intern is required to be an enthusiastic and vibrant individual with a positive can-do attitude joining our dynamic Sales and Marketing team. Reporting to the
Référence
5a039a37-436f-4810-bbef-28b945691b99
Date d’expiration
01/01/0001
Salaire
Localisation
Rixos Premium Seagate, Sharm El-Sheikh, Egypt
Experience Level
Associate
Temps de travail
Temps Complet
Brands
RIXOS
Type de contrat
CDI
Locations
Sharm El-Sheikh
Métiers
Administration et Support
Description
* Cooperate with the related departments and request any required documents, information, or work from department employees or managers to ensure that the General Management office operates in a seaml
Référence
9cb28dfb-f6ce-4cf3-932c-0bed59ac259e
Date d’expiration
01/01/0001
Salaire
Localisation
Pullman Paris Centre Bercy, Paris, France
Experience Level
Student
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
Stage / Alternance
Locations
Paris
Métiers
Administration et Support
Description
Nous vous proposons le challenge suivant…Au cœur de l’activité de notre hôtel, vous aurez l’opportunité de participer activement à l'organisation des séminaires, banquets et d’assistez une équipe dyna
Référence
1de7c67e-e09c-4535-b116-8d4bc5f24c19
Date d’expiration
01/01/0001
Salaire
Localisation
Sofitel Brussels Europe, Brussels, Belgium
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
SOFITEL
Type de contrat
CDI
Locations
Brussels
Métiers
Administration et Support
Description
Missions PrincipalesEncadrer les équipes de conciergerie, bagagistes/voituriers.Diriger, superviser et contrôler les services rendus à la clientèle dans les espaces d’accueil.Accueillir, informer et o
Référence
d52a7fc5-daae-43b0-be58-6b6d0055c064
Date d’expiration
01/01/0001
Salaire
Localisation
Novotel Mumbai International Airport, Mumbai, India
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
NOVOTEL
Type de contrat
CDI
Locations
Mumbai
Métiers
Administration et Support
Description
We are seeking a highly organized and efficient Executive Assistant to support our General Manager in our Mumbai, India office. This role is crucial in ensuring smooth operations and effective communi
Référence
6067fbd6-421e-4c66-a2ca-abb0a96ffa90
Date d’expiration
01/01/0001
Salaire
Localisation
Casablanca, Morocco
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Casablanca
Métiers
Administration et Support
Description
Notre offreVotre passion et votre engagement envers l’excellence seront récompensés par de nombreux avantages et opportunités de développement. Nous proposons également des initiatives en matière de d
Référence
ac9b9425-beba-4efc-83ef-ca92be6c0521
Date d’expiration
01/01/0001
Salaire
Localisation
Novotel Paris 20 Belleville, Paris, France
Experience Level
Not Applicable
Temps de travail
Temps Complet
Brands
NOVOTEL
Type de contrat
Stage / Alternance
Locations
Paris
Métiers
Administration et Support
Description
Vos missions : Suivi et Pilotage des projets de l’hôtel et du restaurant (Changement d’outils informatique PMS / Paye, Labélisation, Marketing, Divers projet)Support de la direction sur les tâches adm
Référence
f0fc5914-598e-4216-9cea-e92e095ae185
Date d’expiration
01/01/0001
Salaire
Localisation
RIXOS RIXOS KAEC, King Abdullah Economic City, Saudi Arabia
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
RIXOS
Type de contrat
CDI
Locations
Saudi Arabia
Métiers
Administration et Support
Description
Job DescriptionROLE: Personal Assistant to the General ManagerReady for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Executive team working
Référence
30604799-154c-47ac-b000-40a4e73d3fb7
Date d’expiration
01/01/0001
Salaire
Localisation
Novotel Bengaluru Outer Ring Road, Bengaluru, India
Experience Level
Executive
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Bengaluru
Métiers
Administration et Support
Description
Handling all secretarial work for the office of General Manager.Promptly replying to all correspondence without constant supervision.Coordination with all HODs for various meetings.Coordination/follo
Référence
696aa6cf-68db-4599-9caf-0d085cbf1965
Date d’expiration
01/01/0001
Salaire
Localisation
Sydney, Australia
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Sydney
Métiers
Administration et Support
Description
Your role will be to provide high-level administrative and strategic support our to Chief Development Officer & Head of Accor Apartments & Realty and the broader development team. Naturally proactive
Référence
161774f9-e491-47eb-bb50-430cdcbbe1d7
Date d’expiration
01/01/0001