Credit Manager

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Behind every seamless group arrival, conference, tour series, and wedding is disciplined credit management and revenue protection. As Credit Manager, you safeguard the hotel’s financial integrity through precise invoicing, structured credit control, and proactive collection practices. Your work ensures that revenue is not only earned — but secured. 

Start Date: April 2026
Contract Type: Full-Time
Pay Rate: $65,000 - $68,000 per year, dependent on experience

Key Responsibilities 

Credit Control & Collections 

• Ensure accurate and timely invoicing of tours, FITs, conferences, and weddings as per contract 
• Oversee prompt collection of all accounts, including advance deposits, cancellations, and prepaid accounts 
• Maintain Aging of Accounts Receivable within acceptable levels using effective and professional collection methods 
• Maintain Guest Ledger and Deposit Ledger accuracy 
• Process credit applications and establish appropriate credit limits in accordance with hotel credit policy 

Revenue & Client Liaison 

• Liaise with Sales & Conferences on estimated revenues and deposit schedules 
• Participate as the Accounting representative in pre-conference meetings with clients 
• Respond to guest inquiries and resolve billing discrepancies thoughtfully and professionally 
• Reconcile assigned AR accounts and complete month-end tasks, including group commission calculations 

Leadership & Governance 

• Train and mentor the Accounts Receivable Generalist, providing structured coaching and performance guidance 
• Conduct monthly credit meetings with Accounting, Senior Management, Front Office/Reservations, Banquets, and Sales 
• Contribute to and implement departmental operational improvement initiatives 
• Ensure full adherence and compliance with corporate and local SOPs 
• Exercise authority to ensure credit policies, procedures, and timelines are consistently upheld 

What You Bring 

• Post-secondary education in Accounting 
• Post-secondary education in Hospitality/Tourism is an asset 
• 2–3 years of Accounts Receivable experience, ideally within a hotel environment 
• Strong knowledge of Microsoft Office, particularly Excel 
• Knowledge of Oracle PMS Cloud is an asset 
• Demonstrated high degree of accuracy and attention to detail 
• Strong organizational skills with ability to manage multiple priorities and deadlines 
• Thoughtful, analytical problem-solving and decision-making abilities 

Bonus If You Bring 

• Experience leading credit meetings and cross-department financial reviews 
• Experience managing group commissions and large-scale event billing 
• Exposure to audit preparation and compliance reviews 
• Previous mentorship or team development experience within Finance 

Who You Are 

You are serious, disciplined, and exacting. 

You value clarity of tasks, defined responsibilities, and structured procedures. You take pride in delivering high-quality, error-free work and maintaining compliance with established standards. 

You are careful with rules, conscientious in your decision-making, and precise in your execution. While the pace of work may be fast, you never compromise on quality. You are comfortable exercising authority within your defined scope to ensure policies are followed and standards are met. 

You value: 
• Delivering high-quality products and services 
• Professional, structured work environments 
• Accountability and clarity in expectations 
• Working thoroughly and accurately within established guidelines 

As a leader, you coach others with structure and purpose. You delegate carefully, follow up diligently, and hold yourself and your team accountable for consistent quality results. 

At Rimrock, your discipline protects revenue. Your expertise safeguards financial health. Your leadership reinforces trust. 

Work with integrity. Deliver with precision. Stay moved. 

Visa Requirements: Must be legally authorized to work in Canada. 

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com. 

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn’t just possible, it’s expected. 

Be you. Be bold. Stay moved. 

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