Operation Manager

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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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* Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division. 

* Support the General Manager in the overall management and strategic direction of the hotel.

*  Ensure the smooth operation and coordination of the hotel through respective Department Heads

* Lead by example, Ensuring delivery of a consistently exceptional guest experience across all areas of the hotel, in line with Movenpick brand standards

* Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives

* Maintain constant awareness of all ongoing activities throughout the entire operation.

* Drive quality across the resort and inspire the team to create extraordinary guest experiences.

* Ensure the team is fully aware of operating standards and mystery audit criteria, conducting spot checks and audits to ensure targets are met.

*  Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained.

• 12 + years’ industry experience in upmarket brands; at least 2 years’ experience in similar role
•    Strong process orientation; Strong Leadership abilities and organizational skills;
•    Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
•    Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
•    Outstanding PR and social integration skills to develop strong customer relations

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times