F&B Guest Experience Manager

Raffles Hotels & Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination — it is a story waiting to be discovered.

At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul’s vibrant energy and deep history.Perched above the Bosphorus, within the heart of Zorlu Center — Istanbul’s hub for art, fashion, and gastronomy — Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.

Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.

At Raffles, this journey is guided by a clear philosophy:

• Start with Respect — Respect creates a foundation for positive relationships.
• Belonging follows — When people feel respected, they are more likely to feel they belong.
• This leads to Integrity — A sense of belonging inspires trust and a deep commitment to doing what’s right.
• Empowerment then becomes possible — With trust and integrity in place, people feel empowered to make decisions and take action.
• Finally, this journey brings us to Excellence — Empowerment fosters the motivation and confidence needed to achieve our highest standards.

We are seeking an experienced and service-oriented F&B Experience Manager with excellent English communication skills, both written and spoken, and a strong passion for delivering exceptional food and beverage experiences. The ideal candidate should have proven leadership skills, a guest-focused mindset, and the ability to manage daily F&B operations while ensuring the highest standards of service quality. A strong team player who can lead, motivate, and develop a multicultural team, remain calm and professional under pressure, and effectively handle challenging guest situations. Excellent problem-solving, communication, and organizational skills, along with previous experience in a high-end hospitality environment, are highly valued.

• Passion for luxury hospitality and exceptional service
• Strong interpersonal and communication skills
• Attention to detail and commitment to excellence
• Ability to work as part of a diverse, dynamic team
• Previous experience in a luxury hotel environment is an asset
• A proactive, solution-oriented approach
• Passion for luxury hospitality, food & beverage, and delivering exceptional guest experiences
• Excellent English communication skills, both written and spoken.
• Strong leadership, interpersonal, and communication skills, with the ability to motivate and inspire a diverse team.
• Previous experience in an F&B management or supervisory role, preferably within a luxury hotel environment.
• Strong understanding of luxury service standards, F&B operations, and guest experience management.
• Exceptional attention to detail and a commitment to maintaining the highest standards of service excellence.
• Ability to remain calm, professional, and solution-oriented when handling challenging situations and guest complaints.
• A proactive, hands-on approach with strong organizational, multitasking, and problem-solving skills.
• Ability to work collaboratively in a multicultural, fast-paced, and dynamic environment.
• Passion for continuous improvement, team development, and creating memorable dining experiences for guests.

Privacy Notice for Job Applicants

Zorlu Yapı Yatırım Anonim Şirketi Zorlu Center Otelcilik Şubesi, located at Levazım Mah. Vadi Cad. Zorlu Center No:2 İç Kapı No: 170 Beşiktaş/İstanbul, acting as a data controller (the "Company" / "Zorlu"), places the utmost importance on the protection of your personal data.

Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the "Law" / "PDPL").

For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates.

https://rafflesistanbul.guestservice.app/blank/153/51772