Assistant Reservation Manager

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We're looking for an experienced and detail-oriented **Reservation Manager** to join our dynamic team in Mysuru, India. In this pivotal role, you will oversee all reservation operations, lead a talented team of reservation specialists, and drive revenue optimization through strategic booking management and exceptional customer service. You'll be instrumental in ensuring seamless guest experiences from the moment a reservation is made through arrival, while maintaining the highest standards of operational excellence and service quality.

• Direct, guide, and train reservation team members on core duties and best practices, fostering a supportive and inclusive work environment
• Achieve and exceed reservation KPIs, including membership enrollment targets and occupancy goals through strategic planning and team motivation
• Coach, mentor, and provide constructive feedback to team members to maintain a positive, high-performing team culture and address performance gaps when necessary
• Drive quality assurance initiatives, including reporting, training, and continuous development of all team members to enhance service delivery
• Collaborate closely with revenue management and regional teams on availability, pricing strategies, and reservation methodologies to maximize yield
• Enforce stop sales protocols on room types, market segments, and rate levels as directed by hotel leadership and revenue management
• Manage and coordinate all arrival procedures in partnership with front office and reservations teams to ensure seamless guest check-ins
• Process and input reservations accurately following all hotel standard operating procedures and system requirements
• Handle direct reservations and executive office bookings when necessary, maintaining professionalism and attention to detail
• Minimize outstanding accounts and ensure timely follow-up on all reservation-related financial matters
• Coordinate group reservations with precision, ensuring contract rates are accurately loaded into systems to maximize efficiency and prevent revenue leakage
• Maintain a positive, consultative selling approach to optimize both occupancy rates and revenue forecasting
• Analyze reservation data and trends to identify opportunities for improvement and implement innovative solutions
• Communicate transparently with stakeholders regarding reservation status, challenges, and performance metrics

**Required Skills & Competencies:**

• Proficiency in reservation management systems and hotel property management software
• Strong leadership and team management abilities with proven experience coaching and developing team members
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
• Advanced analytical and problem-solving capabilities with strong attention to detail
• Proficiency in revenue management principles and yield optimization strategies
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Strong computer skills and proficiency with Microsoft Office applications
• Exceptional customer service orientation with empathy and conflict resolution abilities
• Time management and organizational skills with the ability to meet deadlines consistently
• Sales acumen and ability to maximize revenue through strategic booking management

**Required Experience:**

• Minimum 3-5 years of experience in hotel reservation operations or similar hospitality environment
• Proven experience in a supervisory or management role within a reservation department
• Demonstrated track record of achieving and exceeding KPIs and revenue targets
• Experience coordinating with revenue management and regional teams
• Background in group reservation coordination and contract management

**Preferred Qualifications:**

• Experience with multiple reservation systems and property management platforms
• Knowledge of hotel industry standards and best practices
• Certification in hospitality management or revenue management
• Experience in a luxury or upscale hotel environment
• Familiarity with business intelligence tools and reporting systems
• Background in training and development program design

**Education:**

• High school diploma or equivalent required
• Bachelor's degree in hospitality management, business administration, or related field preferred