- Integral
- Permanente
- MOVENPICK
- Vendas e Marketing
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Mövenpick Resort Waverly Phu Quoc, Phu Quoc, Vietnam
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REF114948D
Reservation Agent
Region
MEA SPAC
- Identify reservation needs and determine appropriate room type
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.
- Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor
- Promote and maintain good public relations and endeavors to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per hotel standards; information received by fax is inputted and check constantly the incoming e-mails
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
- Diploma education
- Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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