1. Integral
  2. Permanente
  3. MOVENPICK
  4. Spa e Lazer

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Mövenpick Resort Waverly Phu Quoc, Phu Quoc, Vietnam

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REF114931C

Recreation Supervisor

Region

MEA SPAC


Job Description

  • Consistently ensure professional, friendly and engaging service delivery across all recreation areas.
  • Monitor and improve guest satisfaction, ensuring service exceeds expectations.
  • Handle guest complaints and critical incidents effectively and promptly.
  • Drive guest engagement programs (e.g. We Make Moments) to enhance RPS performance.
  • Oversee daily operations of all Recreation facilities: Pool, Beach, Gym, Kids Club, M Lounge.
  • Ensure facilities are clean, safe, well-maintained and aligned with brand standards.
  • Monitor and maintain equipment, infrastructure and inventory.
  • Ensure proper setup of pool, beach and activity areas.
  • Plan, implement and monitor daily activity programs and special events.
  • Ensure programs are delivered safely, on schedule and at high quality standards.
  • Develop new ideas to enhance guest experience and activity offerings.
  • Manage contingency plans for weather or operational disruptions.
  • Supervise, train and develop Recreation team (Fitness, Lifeguard, Activities, Attendants).
  • Assign duties, monitor performance and ensure efficient shift operations.
  • Maintain discipline, grooming and professional standards.
  • Conduct regular training programs and ensure training hours compliance.

Additional Information

  • Bachelor's degree; graduate degree for advancement, 1-2 years experiences in related position 
  • Strong organizational skills 
  • Ability to lead, motivate and develop a team of individuals
  • Detailed knowledge of working practices of activities
  • Ability to cope with pressure
  • Ability to work a personal computer
  • Capable of preparing reports and presentations in English.
  • Knowledge of local language 
  • Strong resistance 

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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