People & Culture Manager, Benefits & Wellness Full-time

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2025 and 2026 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide 
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through GreenShield
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Competitive Salary range starting at $69,600. Final compensation will be determined based on skills, relevant experience, and alignment with the role’s core and advanced competencies. Candidates with deeper expertise or specialized knowledge may be placed toward the upper portion of the range

What you will be doing:

This role offers an exciting opportunity to influence employee wellbeing, workplace safety, and organizational culture while supporting a world-class hospitality environment.  The key responsibilities of the role focus on Health, Safety & Disability Management; Benefits, Pension & Wellness Administration and HRIS & Payroll Administration.

Key Responsibilities

• Lead and continuously improve the hotel's Health & Safety Management System.
• Ensure compliance with occupational health and safety legislation, corporate standards, and best practices.
• Develop and maintain health & safety policies, procedures, training programs, and safe work practices.
• Co-chair the Joint Health & Safety Committee and support workplace inspections, hazard assessments, and corrective action plans.
• Manage the Certificate of Recognition (COR) program, including audits, action plans, and certification requirements.
• Analyze workplace injury and safety trends and recommend strategies to reduce incidents and costs.
• Administer WorkSafeBC claims, short-term disability claims, attendance support programs, workplace accommodations, and return-to-work initiatives.
• Support employee wellness programs and emergency preparedness activities.

• Serve as the primary resource for employee benefits, disability, pension, retirement, and wellness programs.
• Administer group benefits, pension, and retirement plans, including enrollments, changes, and terminations.
• Provide education and guidance to employees regarding benefit and retirement programs.
• Coordinate benefits reporting, premium recovery processes, and related financial reconciliations.

• Administer and maintain HR systems, including Dayforce and other people management platforms.
• Ensure employee records are accurate, confidential, and up to date.
• Process employee data transactions and support payroll administration in collaboration with Finance.
• Prepare workforce reports, metrics, and analytics to support decision making.
• Other duties as assigned.

Your experience and skills include:

• Diploma or degree in Human Resources, Occupational Health & Safety, Business, or a related field.
• Minimum 2 years of progressive Human Resources experience, including benefits, disability management, and occupational health & safety.
• Internal COR-auditor Certification an asset.
• Experience with HRIS systems, preferably Dayforce.
• Strong knowledge of employment, labour, privacy, and occupational health & safety legislation.
• Excellent communication, relationship-building, analytical, and organizational skills.
• Ability to effectively manage multiple priorities while maintaining confidentiality and professionalism.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS