Front Office Manager

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

The Assistant Front Office Manager is the curator of first impressions—representing the distinctive style, energy, and sophistication of Morgans Originals. This role ensures seamless front office operations while delivering elevated, personalized guest experiences that embody the essence of a luxury lifestyle brand.

KEY RESPONSIBILITIES

Guest Experience Leadership

• Champion a warm, intuitive, and effortlessly stylish guest journey from arrival to departure.
• Resolve guest inquiries, requests, and concerns with diplomacy, creativity, and genuine care.
• Anticipate guest needs and activate proactive service moments that enhance overall satisfaction.

Team Leadership & Culture

• Lead, inspire, and develop a high-performing front office team aligned with the Morgans Originals ethos.
• Provide ongoing coaching, performance feedback, and hands-on support.
• Foster a culture of collaboration, professionalism, and lifestyle-driven service.

Operational Excellence

• Oversee check-in, check-out, and daily front office procedures with accuracy and efficiency.
• Manage reservations, room assignments, and guest preferences to maximize occupancy and optimization.
• Ensure front office spaces consistently reflect luxury brand standards for ambiance and presentation.

Financial & Administrative Oversight

• Assist with budgeting, forecasting, and financial planning for the front office.
• Monitor expenses and identify opportunities for cost efficiency and revenue enhancement.
• Prepare operational reports and performance insights for management.

Safety, Security & Compliance

• Implement and adhere to all safety, security, and emergency procedures.
• Coordinate with other departments to handle incidents and ensure guest and colleague well-being.

Cross-Department Collaboration

• Serve as a central communication hub between front office and all operating departments.
• Maintain seamless coordination with housekeeping, engineering, and F&B for elevated guest experiences.

Technology & Systems

• Utilize front office systems and maintain accuracy in reservations, payment records, and guest data.
• Stay current with industry trends, digital tools, and lifestyle-hotel innovations.