Guest Services Attendant

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Guest Service Attendant.

Responsibilities

The Guest Service Attendant’s responsibilities include but are not limited to assisting all guests they come in contact with on the front drive. The Guest Service Attendant will assist guests with retrieving vehicles efficiently and assist with their luggage as well as other requests as needed.   

• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel 
• Consistently offer professional, friendly and engaging service 
• Ensure the timely and efficient transfer of luggage to and from the guest’s room 
• To ensure the guest is familiar with their room upon arrival i.e. temperature control 
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests 
• This person will also assist with luggage for arriving and departing guests as needed.  
• The individual will also be responsible for ensuring all guests arriving by vehicle on the front drive or departing from the main building are assisted.   
• This person will ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.   
• A basic knowledge of resort activities is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing 

• Previous customer related experience an asset 
• Excellent communication skills and a professional presentation  
• Strong interpersonal and problem solving abilities 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast paced environment 
• Ability to work cohesively with fellow colleagues as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• High School graduate or equivalent is preferred.   
• Previous experience a plus.   
• Must have ability to communicate well both verbally and written.   
• Reading and counting is essential.   
• Must have a valid California license and clean driving record.   
• Excellent communication and guest service skills. 
• Must have a basic knowledge of the San Diego area including directions to areas of interest, restaurants and suggested local attractions.   
• An aptitude to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.  This is in order to provide a safe environment for themselves and to their coworkers.   

Physical Requirements

• Frequent standing and walking throughout the shift.
• Frequent lifting, carrying, pushing, pulling, and handling guest luggage and personal belongings.
• Ability to lift and transport up to 50 pounds regularly.
• Frequent entering and exiting vehicles throughout the shift.
• Occasional kneeling, bending, crouching, and reaching.
• Ability to safely operate vehicles for extended periods.
• Occasional ascending or descending stairs, ramps, and curbs.
• Ability to work outdoors in varying weather conditions.

Wage Information

The hourly rate for this position is $19.00.

In addition to the base hourly rate, colleagues will receive an Overnight Premium of $1.00 per hour for all hours worked during designated overnight shifts.

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What is in it for you: 

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Applicants must be legally eligible to work the United States.