EN - Reception Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are looking for a Guest Service Agent to join the Front Office Department at Novotel Melbourne on Collins.

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
• Assist guest with all enquiries and Complaints and provide accurate information to guests about property fecilities and features
• Handling call volume and maintaining phone etiquette
• Rotating shifts and rosters
• Take reservations as required in the absence of the Reservations Team
• Rotating shifts and Rosters
• The physical aspects of the role which include but are not limited to; standing, occasional lifting and carrying, occasional pushing, pulling, ascending or descending stairs
• Prior experience working with Opera Cloud prefered

Your experience and skills include:

• The ability to work a flexible 7-day roster.
• Exemplary written and verbal communication skills
• Well-presented with a natural ability to build rapport both in person and over the telephone
• Strong focus and passion for hotel operations
• Ability to deliver excellent customer service
• Ability to provide prompt and efficient service including upselling advantageous
• Self-motivated with positive and professional attitude
• Time management skills with the ability to multitask
• Flexible and able to embrace and respond effectively to change

Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus