Director of Housekeeping

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.

Our Mission and Values:

At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respect guide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.

We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

As the Director of Housekeeping at Fairmont Chicago, Millennium Park, you will lead all aspects of the Housekeeping Department to ensure the highest standards of cleanliness, luxury, and guest satisfaction. You will oversee a team responsible for maintaining guest rooms, public areas, back-of-house spaces, and laundry operations, all while upholding Fairmont’s commitment to excellence.

What you will be doing:

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:

• Direct, mentor, and manage the Housekeeping Team including managers, supervisors, room attendants, public area attendants, housepersons, and laundry staff
• Recruit, train, evaluate, and develop the housekeeping team to ensure a motivated and efficient team
• Ensure all guest rooms and public areas meet the highest luxury cleanliness standards
• Develop and implement SOPs for cleaning procedures, quality control, and safety
• Conduct regular inspections of rooms, public areas, and back-of-house to ensure brand standards are consistently met
• Manage daily schedules, staffing levels, and shift coverage to ensure efficient operation
• Proactively address guest concerns and requests related to housekeeping services, ensuring prompt and thoughtful resolution
• Ensure compliance with health, safety, sanitation, and hygiene standards as per local regulations and Fairmont standards & guidelines
• Implement safety training programs and enforce the use of PPE and safe chemical handling procedures
• Ensure adherence to sustainability and environmental programs in waste reduction and linen reuse
• Oversee procurement, inventory, and proper usage of housekeeping supplies, chemicals, linens, and equipment
• Maintain linen and amenity par levels and oversee vendor relationships for laundry and housekeeping supplies
• Prepare and manage the department’s operating budget, ensuring cost control
• Perform all other related duties, as required

Your experience and skills include:

• Bachelor’s degree in Hospitality Management or related field preferred
• Minimum 5–7 years of housekeeping leadership experience, preferably in a luxury environment
• Proven ability to lead large teams and maintain the highest level of service standards
• Proficiency in hotel management systems
• Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Ability to stand and walk for extended periods
• Ability to work with cleaning chemicals and equipment
• Flexibility to work evenings, weekends, and holidays as required

Salary expectations: Subject to experience and qualification, salary can range from $100,000 - $120,000

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.