Bellhelp (Full-Time)

About Us:

Welcome to the Ala Moana Hotel by Mantra, where island living meets world-class hospitality. As one of Honolulu's most iconic landmarks and Oahu's premier condo-hotel, we sit at the heart of the city, surrounded by the energy and beauty that make Hawaii truly one of a kind.

Spanning two towers and home to 1,176 beautifully appointed rooms, our guests wake up to breathtaking views of the Pacific Ocean, Diamond Head, and the glittering Honolulu skyline. And in 2025, we took it a step further. Following an extensive renovation, every room now features a fresh, island-inspired design paired with modern furnishings that capture the very essence of Hawaii's vibrant culture and contemporary elegance.

But what truly sets us apart is our people. To our community, we have always been more than just a hotel. We are the Kama`aina hotel of choice, a place deeply rooted in the spirit of aloha, where both guests and team members feel genuinely at home.

If you are passionate about hospitality, proud of where you come from, and ready to be part of something exciting, we would love to have you on our team. This is more than a job. This is a place to grow, to belong, and to thrive.

Accor is one of the world's leading hospitality groups, spanning 45+ brands, 5,800 hotels, and 10,000+ restaurants and lifestyle destinations across the globe. When you join Accor, you are not just joining a company, you are joining a movement.

Your personality is valued, your growth knows no boundaries, and every action you take creates a meaningful impact on our guests, your colleagues, and our planet. Accor is pioneering the art of responsible hospitality and we want you to be part of that journey.

As a Heartist, you are encouraged to let your heart guide you. Our mission is human and essential, to bring cultures together, open windows on the world, and deliver unforgettable experiences every single day.

About The Role:

We are seeking a friendly, service-oriented Bellhelp to join our hospitality team and deliver exceptional guest experiences. In this role, you will serve as a key point of contact for guests, providing prompt and courteous assistance with luggage handling, laundry/valet services, and general hotel information. The Bellhelp is expected to maintain a professional appearance, communicate effectively, and demonstrate a strong commitment to guest satisfaction while supporting the Bell Desk and other departments as needed.  

What You'll Do:

• Retrieve, record, and deliver luggage and guest laundry/dry cleaning. Retrieval of laundry requires bending, stooping, and lifting bags of up to 30lbs. from guest rooms on a continual basis. 
• Answer telephone calls and inquiries from guests regarding laundry/valet service and other hotel services and facilities. Research misplaced or misdirected guests’ laundry. 
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. 
• Deliver morning newspapers, mail, packages, faxes, etc. to specific guest rooms upon request. 
• Clean and polish carts and other equipment used in the department. 
• Answer the Bell Desk phone and provide information and assistance as needed. 
• Report all suspicious persons or activities, hazardous conditions, etc. to the Security Department. 
• Assist the Bell Desk with FIT and group luggage. 
• Other duties as assigned by the supervisor such as assisting as Door Attendant whenever necessary. 

Minimum Qualifications:

• High school diploma or equivalent 
• Clean Drivers Abstract and Hawaii Driver’s License 
• Ability to communicate effectively both verbally and in writing in English to provide clear direction, instruction, and guidance to subordinates as well as guests. 
• Ability to organize and prioritize work and meet deadlines. 
• Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage up to 50+ pounds. 
• Sufficient manual dexterity in one hand to be able to load and unload luggage. 
• Ability to effectively deal with internal and external customers, some of who require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information 
• Ability to read and write the English language to ascertain information from luggage tags and claim checks, to write numbers and names on claim checks and room lists. 
• Ability to stand, walk and/or sit and continuously perform essential job functions. 
• Hearing and visual ability to observe and detect signs of emergency situations. 

Preferred Experience:

• Prior guest service or other hospitality experience preferred. 

Why Join Our Team?

At the Ala Moana Hotel by Mantra, we believe that taking care of our guests starts with taking care of our team members. Here is a look at what we offer:

• Health & Wellness: Comprehensive Medical, Dental, Vision, and Drug coverage to keep you and your family healthy, plus access to our Employee Assistance Program (EAP) for mental health and wellness support
• Time to Recharge: Paid vacation, sick leave, and holidays because we know that rest and balance matter
• Getting Here: Parking options available and a bus subsidy to help offset your commute costs
• Dining: Enjoy a complimentary meal during your shift in our Team Member Cafeteria
• Looking Sharp: Uniforms provided or dry-cleaning allowance so you always feel your best
• Travel Perks: Exclusive hotel discounts through Accor's global network of properties worldwide
• Growth & Development: Access to training, development programs, and career growth opportunities because we are invested in your future
• Community & Culture: Our Heart Committee organizes engagement events, community service initiatives, and wellness activities to keep our team connected, inspired, and thriving

Salary:

$18.99 - $23.74 per hour 

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.