Concierge

Welcome guests to the heart of Tropical North Queensland and be part of a team that creates memorable stays from the very first interaction.

Pullman Cairns International is a vibrant full-service hotel offering 324 contemporary guest rooms, 13 versatile event spaces and Coco’s Kitchen + Bar. Ideally located in the centre of Cairns, the hotel welcomes a diverse mix of leisure and corporate travellers from around the world.

Known for its warm hospitality, dynamic atmosphere and exceptional service, the hotel provides a unique environment where every day brings new guests, experiences and opportunities to showcase the best of Cairns.

As part of the global Accor network, you’ll join a passionate team committed to creating personalised experiences while sharing the beauty of Tropical North Queensland with our guests.

We are seeking a warm, enthusiastic and guest-focused Concierge to join our Front Office team.

As one of the first points of contact for our guests, you’ll play an important role in creating seamless arrivals, departures and memorable stays. This is a hands-on, physically active role where you’ll combine exceptional guest service with luggage handling, guest assistance and lobby support.

You’ll spend much of your day assisting guests with their luggage, supporting arrivals and departures, and ensuring every guest feels welcomed and cared for. This role requires regular physical activity, including lifting and moving luggage and being on your feet throughout the shift.

This is a great opportunity for someone who enjoys connecting with people, thrives in a busy hotel environment and takes pride in delivering genuine, personalised hospitality.

We’re looking for someone who brings:

• A warm, confident and guest-focused approach
• Passion for hospitality and creating memorable guest experiences
• Physical capability and willingness to regularly lift and move luggage
• Comfort working in an active, hands-on role within a busy hotel environment
• Strong communication skills and ability to remain calm under pressure
• Ability to multitask, stay organised and work as part of a team
• Previous Concierge, Guest Services or Front Office experience preferred
• Flexible availability including weekends and public holidays

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.