Assistant Operations Manager - Lounge

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the Food & Beverage staff leadership and ensures exceptional guest satisfaction. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.

Key Responsibilities

• Provide efficient, friendly, and professional food and beverage service to all guests.
• Ensure effective rostering for all Food & Beverage lounge operations as required
• Induct new staff into the team, department and Lounge in the first week of their
  employment following guidelines.
• Carry out food and beverage stock and amenity orders as required.
• Maintain hygiene standards for food handling and presentation as prescribed by local and airport authorities, in accordance with Lounge and food safety plans.
• Ensure staff are competent in menu and beverage knowledge.
• Ensure all mise-en-place is completed prior to guest arrival and maintained throughout the day.
• Lead by example when attending to guest requests and strive for total customer satisfaction.
• Entertain guests and provide positive interaction when appropriate.
• Conduct ongoing on-the-job training and coaching to build a skilled, motivated, and guest-centric team.
• Support departmental leadership in handling new project implementations.

• Strong leadership, organisational, and communication skills
• Proven ability to inspire and develop teams in a luxury service environment. 
• Excellent customer service mindset with attention to detail. 
• Proficiency in Microsoft Office. 
• Discretion in handling confidential information. 
• Professional grooming, flexibility with shifts (including nights, weekends, public holidays). 
• Multilingual ability preferred. 

Our culture of inclusion welcomes everyone regardless of race, gender and background.