Assistant Front Office Manager

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

We are seeking a dynamic and experienced Assistant Front Office Manager to join our team in Jeddah, Saudi Arabia. In this pivotal role, you will be responsible for ensuring the smooth operation of our Front Office Department, delivering exceptional service to our guests, and supporting the development of our staff.

• Oversee daily operations of the Front Office Department, including reception, concierge, and guest services
• Assist in managing sub-departments within Front Office to maintain high standards of customer service
• Coach and mentor staff to achieve and exceed service standards
• Analyze billing instructions and ensure accuracy of agent invoices
• Monitor and manage department expenses in accordance with occupancy and budgets
• Implement and encourage innovative ideas for improving guest experience and operational efficiency
• Ensure effective communication between Front Office staff and other departments
• Handle guest complaints and staff-related issues promptly and effectively
• Assist in the preparation and management of annual budgets for related areas
• Conduct regular assessments to maintain health and safety standards within the department
• Identify training needs and coordinate staff development programs
• Assist in recruitment and performance management of Front Office staff
• Act as House Manager when required
• Ensure accurate and timely submission of all reports and relevant administrative work
• Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces

• Bachelor's degree in Hospitality Management or related field (strongly preferred)
• Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry
• Proficiency in English and Arabic (verbal, written, and reading)
• Expert knowledge of Fidelio Opera Property Management System
• Advanced proficiency in Microsoft Office Suite
• Experience with stock control systems and budgeting
• Exceptional customer service and interpersonal skills
• Strong problem-solving and decision-making abilities
• Excellent communication skills at all levels of the organization
• Proven supervisory and team leadership experience
• Thorough understanding of hotel operations and guest services
• Familiarity with local culture and customs in Jeddah, Saudi Arabia
• Ability to work effectively in a multicultural environment
• Flexibility to work varying shifts, including weekends and holidays
• Strong attention to detail and organizational skills
• Ability to multitask and work efficiently under pressure
• Commitment to driving innovation and continuous improvement in guest services

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.