- Integral
- Permanente
- MOVENPICK
- Governança
__jobinformationwidget.freetext.LocationText__
Mövenpick Doha, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF49013I
Front Office Supervisor
Region
MEA SPAC
Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.
As a Front Office Supervisor, you will play a crucial role in ensuring smooth operations at the front desk while providing guests with a memorable experience. You will be responsible for guest registration, managing room availability, processing payments, and addressing guest inquiries. You’ll also collaborate with all departments, ensuring that operational processes are efficient and that guests’ needs are met promptly and professionally.
This role requires strong leadership, excellent communication skills, and a passion for customer service.
Key Responsibilities:
- Greet, register, and assign rooms to guests with efficiency and a friendly demeanor.
- Verify guest credit and establish payment methods.
- Maintain accurate records of room availability and guest accounts.
- Compute bills, process payments, and handle cash transactions.
- Issue room keys and coordinate bellhop services.
- Assist with reservations, cancellations, and guest inquiries regarding hotel services and local attractions.
- Resolve guest complaints promptly and escalate to management as necessary.
- Post charges to guest accounts for rooms, food, beverage, and other services.
- Coordinate with housekeeping and maintenance teams to address any guest room issues.
- Maintain a high standard of cleanliness and professionalism in the lobby area.
- Previous experience in a front office or guest services role in a hotel environment (supervisory experience preferred).
- Strong communication skills and a passion for guest service.
- Ability to work well under pressure and handle multiple tasks at once.
- Proficiency in hotel management software (e.g., Opera, Fidelio, etc.) and basic computer skills.
- Ability to handle guest complaints with professionalism and tact.
- Knowledge of hotel operations and procedures.
- Strong organizational skills and attention to detail.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
ibis Cardiff Gate - International Business Park, Cardiff, United Kingdom
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Cardiff
Áreas
Governança
Descrição
Are you someone who thrives on providing exceptional guest experiences? Do you enjoy building meaningful connections with customers while maintaining a professional demeanor? Look no further – at Ibis
Referência
d3c80710-46a8-4a48-a02e-94bb971cb238
Data de validade
01/01/0001
Salário
Localização
Mövenpick Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
Position Overview:Mövenpick Hotel Doha is seeking an Assistant Front Office Manager to oversee and optimize the daily operations of our Front Office department. Reporting directly to the General Manag
Referência
2945ac76-bedc-4de6-af32-8b4fa3e89fb7
Data de validade
01/01/0001
Salário
Localização
ibis Milano Centro, Milan, Italy
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Milan
Áreas
Governança
Descrição
We are looking for one receptionist to welcome our guests at Ibis Milano CentroAs the first point of contact for our hotel, the receptionist will play a crucial role to impact positively our guest. If
Referência
57c8824c-dfb6-4e25-b1de-1d18c6f8369c
Data de validade
01/01/0001
Salário
Localização
, Doha, Qatar
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
MONDRIAN
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
The PositionTo provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.KEY ROLES & RESPONSIBILITIESAssist guests with all inquiries, both hotel
Referência
1e851c0f-eba0-4868-bcb9-4cade97fe194
Data de validade
01/01/0001
Salário
Localização
Pullman Melbourne Albert Park, Albert Park, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Albert Park
Áreas
Governança
Descrição
About the Role!The Pullman & Mercure Melbourne Albert Park Front Office team are seeking a proactive, experienced and committed Night Manager to lead our Night Front Office team.Reporting directly to
Referência
6d93c845-e7c5-4fcf-beaf-2c861ea6933f
Data de validade
01/01/0001
Salário
Localização
Mercure Chennai Sriperumbudur, Sriperumbudur, India
Experience Level
Director
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Sriperumbudur
Áreas
Governança
Descrição
Job PurposeSupervise and manage overall Front Office operations, ensuring service standards are maintained in accordance with the Hotel's strategic plan.Reporting LineReports to General ManagerPrimary
Referência
e9142597-ea25-481d-9b2e-4d713142a9ff
Data de validade
01/01/0001
Salário
Localização
Pullman Cape Town City Centre, Cape Town, South Africa
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
Cape Town
Áreas
Governança
Descrição
Scope of PositionThe Assistant Front Office Manager is responsible for overseeing and supervising the operations of Front Desk, Guest Services, Concierge and Night Audit.ResponsibilitiesEnsures that a
Referência
e53a8ce5-3bf2-428a-b65c-03f38ce4fc7a
Data de validade
01/01/0001
Salário
Localização
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Cape Town
Áreas
Governança
Descrição
Maintains the highest standard of service at the front entrance at all times, escorting arriving Guests to the Reception, recognizing regular Guests, provides assistance with transportation and direct
Referência
c83a014f-a168-4d2c-b630-cc9ffec6adef
Data de validade
01/01/0001
Salário
Localização
Sofitel Brisbane Central, Brisbane City, Australia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Brisbane City
Áreas
Governança
Descrição
A remarkable opportunity awaits for a Front Office Manager to join the prestigious team at Sofitel Brisbane Central. As the welcoming face of our luxury hotel, you will oversee front office operations
Referência
1b6ebbb5-6cc3-44cc-a32f-610357127f93
Data de validade
01/01/0001
Salário
Localização
Sofitel Brisbane Central, Brisbane City, Australia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Brisbane City
Áreas
Governança
Descrição
We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team here at Sofitel Brisbane Central. As a Duty Manager, you will play a crucial role in overseeing daily hotel
Referência
51477049-372f-486a-9c7f-b075ce4a1335
Data de validade
01/01/0001